Program Manager

Job Description

POSITION SUMMARY

This position directs all employment programming from RAIS throughout the state. This position has a focus on cultural orientation, employment services and job readiness classes. To provide excellent employment opportunities, this position networks with various employers as an avenue for employment pursuits for clients. In addition, this person is responsible for the supervision of staff at the Welcome Center and for the maintenance of the facility. This person is responsible for providing statistics on program activities and tracking/reporting of all grant outcomes and accomplishments. This position may require some evening and weekend hours.

ABOUT US

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: We compassionately serve those in need, strengthen individuals and families, and advocate for the common good.

Vision: All Individuals and Families are Flourishing.

Impact Statement: Catholic Social Services empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Guiding Principles: - Catholic Social Teachings - Reverence for humanity - Striving for excellence - Empowering personal fulfillment - Strengthening through collaboration

ABOUT OUR PROGRAM/DEPARTMENT

Refugee Assistance & Immigration Services (RAIS) provides a bridge for refugees (individuals who have had to flee their countries of origin due to the tragedies of persecution and war) and other new arrivals from their former life experiences to the new skills required for success in the United States. Through a focus on economic self-sufficiency, community integration, and a respect for unique cultures, history and traditions, RAIS creates an environment of compassion and encouragement for refugees to flourish.

REQUIRED COMPETENCIES

Must be able to maintain program/guest/agency confidentiality and professional boundaries while treating each individual with dignity and respect.

Highly organized with keen attention to detail.

Self-motivated and directed with the ability to work alone or as part of a team.

Works well within a rapidly changing environment. Supports group decisions and puts group goals ahead of personal goals.

Communicates openly and honestly.

Deals with difficult and adverse events while maintaining professionalism.

Responds appropriately in the face of tension, emotion, and resistance and seeks support from others when necessary.

Demonstrated leadership, dependability, maturity, creativity, discretion, initiative, and flexibility.

Ability and desire to work with a variety of people to carry out the mission and purpose of the program.

Knowledge: Knowledge of working with people from different cultures.

Skill:

Excellent interpersonal skills

Strong oral and written communication skills.

Proficient in basic office applications such as Word, Excel, etc.

Familiarity with computers, internet and experience with e-mail required.

Ability to gather information and assess client situation rapidly and accurately.

Ability to complete paperwork thoroughly and accurately.

Ability to write grant and program reports.

Ability to compile data related to grant outcomes, and complete paperwork thoroughly, accurately and timely.

Ability to develop effective improvement plans as well as the aptitude to build partnerships to see those plans through to completion.

Bilingual preferred.

Adaptability.

Problem solving.

Willingness to learn.

Critical thinking.

Budget management

Employee supervision.

Discretion, flexibility, and organizational ability sufficient to fulfill position responsibility with minimum supervision.

Ability to relate to other employees, program participants and the public.

Ability to relate well and network with employers in the community.

RESPONSIBILITIES

Develop and implement activities to educate individuals on topics related to employment & their adjustment to life in America.

Implement programs to provide orientation programs for refugee clients.

Manage a diverse team who are located in offices in Anchorage, Wasilla, and Delta Junction.

Oversee all employment data for all three RAIS offices Recruit, train, support, supervise, and evaluate staff. Approve leave requests, authorize timesheets, and handle other personnel actions.

Oversee the facility of the Welcome Center including being responsible for maintenance requests, IT and copier support. Keep the atmosphere of the WC appropriate for the clients utilizing the facility. Keep all technology functioning.

Coordinate with the employment team on the development and implementation of curricula and activities as necessary to develop job skills.

Assist staff with complex problem-solving around clients' needs.

Outreach to new employer contacts and maintain relationships with employers currently connected to the program.

Conduct ongoing monitoring of employed clients and mediate employer client relations.

Complete documentation of all meetings with clients and work related to clients thoroughly, accurately and in a timely fashion. Prepare reports for RAIS records as required.

Coordinate data collection, report generation and documentation for program outcomes, including the required data for the Office of Refugee Resettlement.

Provide information for monthly/quarterly statistical and narrative program reports.

Update, maintain, and provide accurate employment data for Office of Refugee Resettlement (ORR) reports including the ORR-6 and the AOGP. Regularly pull reports in the Apricot database to ensure that all data is being collected.

Assist in crisis intervention as necessary, obtaining police, medical, psychiatric, or other emergency services for client(s), as appropriate, and applying CPR techniques when appropriate.

Manage client confidentiality; handle sensitive personal information.

Represents the program to outside agencies as designated by Program Director.

Support special initiatives within the program (change management, quality improvement, reporting, presentations, etc.).

Other duties as assigned.

QUALIFICATIONS

Minimum Education Requirement: Bachelor’s degree in social work, sociology, psychology, counseling, business, or a related field. Four (4) years of relevant experience may be substituted for the education requirement.

Minimum Experience Requirement: Two (2) years of experience working in health or human services required, preferably in a non-profit or state agency. Experience must include at least one (1) years of supervisory experience.

A relevant combination of education and experience may be considered.

WORK ENVIRONMENT

Physical demands: Work is performed in a standard indoor office environment. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.

Travel: Frequent travel within Anchorage is required. Occasional travel to Wasilla office.

Location: 4135 San Roberto Avenue, Anchorage, AK.

Full-time