IT Help Desk Technician

Description

Aristotle is seeking an IT Help Desk Technician to join our dynamic team. The ideal candidate will provide technical support to our staff and assist in resolving a variety of hardware and software issues.

Key Responsibilities:

Respond to user inquiries and provide technical assistance via phone, email, or in-person.

Troubleshoot hardware and software issues, including operating systems and applications.

Maintain documentation of user interactions and technical issues to ensure continuous improvement.

Install, configure, and update computer systems and software as needed.

Assist users with account management, data security, and network connectivity issues.

Work collaboratively with other IT staff to enhance the overall efficiency of the department.

Salary Range: $46,000-$60,000/year

Requirements

1-3 years of experience in a technical support or help desk role.

Basic knowledge of networking concepts.

Strong problem-solving skills and the ability to troubleshoot technical issues.

Excellent communication and customer service skills.

Experience with Microsoft Office 365

Experience with Microsoft Windows 10 & 11

Experience with Windows Server 2016 - 2022

Must possess a patient, positive, customer-friendly attitude

Will be expected to work in the DC office on a daily basis and take regular trips to our primary data center in Washington DC.

CompTIA A+ certification or equivalent preferred.

Benefits

All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at