Behavioral Health Assistant

Job Description

JOB SUMMARY:

Greet all clients to the Connection Center in person and via phone

Interact with and assist individuals seeking support for healthy behaviors, including emotional and behavioral health, physical/nutrition health, and spiritual health

Monitor all incoming mail, emails and referrals, delegate assignment to appropriate location, complete necessary data tracking, and scheduling appointments for Navigation support

Provide information and referral resources as appropriate via phone and in person for clients and community partners

Maintain office organization and professional presentation

Assist in maintaining social media platforms – including Facebook, Instagram, Twitter

Maintain Partner and Team Directories

Provide administrative support to Connection Center, teams and committees, including mailing, solicitations, and patient communication

Assist with insurance verification for patients throughout Behavioral Health Service Line

Assist with meeting coordination including room reservations, updating calendars and working with appropriate hospital departments to arrange catering, room set up and equipment needs

Assist with all Behavioral Health events, which may include tracking RSVPs, registration, processing monetary income and reporting

Assist in creating and maintaining new processes and procedures for Behavioral Health programming

JOB SPECIFIC CORE COMPETENCIES:

Communication – Demonstrates the ability to work with clients, coworkers, and community stakeholders

Responsibility – Demonstrates that you can be counted on to complete tasks assigned to you.

Flexibility – Shows that you are willing and able to adapt to any situation, and unexpected changes in work processes.

Collaborative Engagement – The ability to develop and sustain relationships inside and outside of the organization to understand services available and facilitate smooth transitions for patients being served.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Excellent people skills, including donor and volunteer relationships

Strong written and oral communication skills.

Exceptional organizational skills, ability to multi-task, listen actively and creatively problem solve.

Computer proficient in Microsoft Office, donor database knowledge a plus.

Results-oriented, self-motivated, team player.

Ability to maintain strict confidentiality.

Knowledge of local community resources and treatment referral options

Comfort navigating social media platforms

Maintaining calm demeanor in high stress situations

Driving company vehicle to attend events/conferences/fairs on hospital's behalf

EXPECTED BEHAVIORS:

Interact professionally with clients, associates, peers, leadership, volunteers and donors.

Possess a sense of responsibility, initiative, honesty, resourcefulness, patience and congeniality

Follow directions accurately and cooperatively.

Adhere to the rules and regulations set forth by Hancock Health.

LICENSURE/CREDENTIAL REQUIREMENTS:

Indiana State Driver’s License required.

Graduate of an accredited school of nursing is preferred

EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or Equivalent.

Preferred Community Health Worker or related certification.

Required 1 - 3 years administrative support.

Suicide Prevention training required within 6 months of hire date.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

Full-time