Litigation Intake Specialist

Job Description

Our law office is growing fast, and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today!Compensation:

$23 hourlyResponsibilities:

Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood

Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files

Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases

Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload

Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency

Answering customer inquiries via phone, providing information about products, services, and policies

Resolving product or service problems by determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up to ensure resolution

Documenting customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken

Maintaining customer databases, ensuring that the data remains updated and accurateQualifications:

Excellent and empathetic verbal and written communication skills required

Background in the legal industry preferred

High school diploma or equivalent needed, while a Bachelor’s degree is desired

Skilled with Microsoft Office, especially Microsoft Excel

Customer service or sales experience a plus

Problem-solving skills to diagnose customer problems and find effective solutions in a timely manner

Patience and empathy to handle frustrated or upset customers, and to understand and address their concerns

Ability to multitask in order to manage multiple phone lines, take notes during calls and use computer systems simultaneously

Ability to work 1-2 evening shifts per weekAbout Company

At Sechler Law Firm, LLC, our mission is to help families make great plans. Our process first provides you with the education necessary to make informed decisions with regard to your planning. Then we put the proper documents and legal framework in place to respond to life’s unfortunate changes.

Our Estate Planning law office is headquartered in Cranberry Township, PA. From this office, we happily serve the residents of Cranberry, Mars, Wexford, Pittsburgh, Butler, and the residents of surrounding communities. As one of the region’s only Certified Elder Law Attorneys, Tim Sechler and his team often assist families from across Western Pennsylvania.

Full-time