Leasing Consultant

Job Description

Position Purpose

The Leasing Consultant serves as the first point of contact for prospective residents and provides exceptional customer service to prospects and residents. This position is essential to maintaining the community's in-person and digital appeal, managing the leasing process efficiently, and fostering a positive living experience for all residents. The Leasing Consultant is responsible for the leasing and sales process from lead generation through the resident's journey to ensure maximum occupancy is achieved and maintained.

Essential Responsibilities

Resident and Prospect Interaction:

Handle incoming calls, emails, and sms messages through various platforms, and in-person visits related to sales inquiries from prospective residents and service requests from current residents.

Professionally greet and assess the needs and preferences of prospective residents.

Ensures tools are in place to showcase and professionally present the apartment community by showcasing specific units and amenities and highlighting features and benefits both in-office and during property tours. This includes having ready-show units to tour, creating video tours to share, and taking quality photos of ready apartments.

Qualify potential residents and close leases.

Proactively contact and follow through utilizing designated CRM via calling, emailing, and sms messaging before and after their initial appointments to maintain engagement and encourage them to lease or renew.

Utilize designated platforms as required throughout the leasing and resident journey.

Promote new online reviews.

Leasing Administration:

Accurately, timely, and efficiently process application verifications, complete lease paperwork, and accept rent payments and deposits.

Organize, upload, and maintain lease paperwork, reports, and other related documentation into the appropriate platforms.

Monitor competitors in person and online to understand the market.

Resident Services:

Assist residents in setting up their accounts on the online portal during the move-in process.

Enter work orders into the system and follow up with residents to ensure timely completion and satisfaction.

Notify the maintenance team of any issues or emergencies that arise.

Provide a positive living experience to help facilitate residents' upcoming renewal. Discuss the benefits of renewing their lease to maintain occupancy.

Property Maintenance and Presentation:

Inspect tour routes, model units, and market-ready vacancies daily to ensure they are clean and visually appealing, taking or arranging corrective action when needed.

Monitor the condition of community facilities, such as the pool, fitness center, laundry rooms, and other common areas daily, addressing or arranging for any necessary maintenance.

Additional Duties:

Perform other duties and responsibilities as assigned by the Community Manager to support the community's overall success.

Monitors digital presence for accuracy and reports any issues.

Critical Key Performance Metrics

Occupancy Rate Rent Growth Month-to Month Lease Management Renewal Retention Rate Lead-to-Tour Conversion Rate Tour-to-Lease Conversion Rate Lead-to-Lease Conversion Rate Delinquency Collected Leasing Platform Action Items completion average

Job Specifications

Ability to create a sense of urgency and follow up promptly on all prospective leads, setting appointments, tours, obtaining applications and closing the lease/sale.

Professional communication skills, both verbal and written.

Competence in navigating web-based and basic computer applications, including Microsoft Office Outlook, Word, and Excel.

Positive and proactive attitude with a collaborative work ethic.

Ability to work independently and as part of a team.

Strong multi-tasking and organizational abilities, capable of thriving in a fast-paced environment with frequent interruptions

Must possess a valid driver’s license.

Availability to work on Saturdays.

Prior experience in a related field is preferred.

Consistent and punctual attendance is crucial to performing the duties of this position.

Physical Requirements (% of work time)

Constant need to be on feet. (66-100%)

Constant need to perform activities such as: (66-100%)

Writing/Typing

Varied communications.

Grasping/Turning

Operation of office equipment.

Finger Dexterity

Operation of office equipment.

Frequent need to perform activities such as: (33-66%)

Bend/Stoop/Squat

Varied office duties.

Climb Stairs

Varied office duties. Show properties.

Push or Pull

Varied office duties.

Reach Above Shoulder

Varied office duties.

Constant need to lift or carry 0-10 lbs. (66-100%)

Frequent need to lift or carry 10-20 lbs. (33-66%) - Occasional need to carry 25+ lbs. (1–33%)

Constant need to see and observe. (66–100%)

Constant need to hear and speak. (66-100%)Working Conditions

Working mostly indoors with occasional outdoor ventures.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

Full-time