Master Control Operator

Job Description

Purpose

The MCR / NOC Operations Team manages and coordinates NEP South Florida’s Connected Solutions transmissions via satellite, fiber, and IP. We are seeking a self-motivated individual to join our team and help deliver services effectively and efficiently. The ideal candidate is organized, focused, and remains calm under pressure. This is a full-time position (40 hours/week) and requires availability for overnight shifts, weekends, and holidays. Overtime may be required.Essential Duties/Responsibilities

Route signals based on booking details, following established workflows and procedures

Manage daily responsibilities alongside team members

Perform video and audio quality control

Troubleshoot technical issues and escalate to Engineer-in-Charge or providers as needed

Book and operate third-party services (e.g., space segments, fiber circuits)

Handle client transmission requests via phone and email

Report and document technical issues

Operate broadcast equipment and technology within assigned areas, including managing server content for control room productions

Participate in special event coverage and projects as assigned

Qualifications

Strong troubleshooting and problem-solving skills

Ability to maintain high accuracy and minimal faults

At least 2 years of experience in a broadcast environment

Familiarity with broadcast equipment (e.g., routers, waveform monitors, receivers, VTR decks)

Knowledge of satellite transmission and RF delivery

Proficient computer skills

Excellent communication and customer service skillsPreferred Experience

Familiarity with MCR or transmission facilities

Knowledge of HD workflows

Experience in quality control

Exposure to postproduction environments

Understanding of new media, encoding, and streaming technologies

Full-time