Job Description
Concierge/Elevator Operator
Part time / Evening, weekends, and holiday availability required
Venue locations:
Rate Field
General Responsibilities:
Provide a welcoming, comfortable, and top-level customer service to White Sox suites & premium areas guest with a smile.
Demonstrated Skills:
Demonstrated ability to apply practical understanding in executing instructions presented in written, oral, or diagrammatic formats. Proficient in addressing problems that involve multiple concrete variables within standardized contexts.
Ability to read and interpret documents such as safety rules, operating and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to stand for 3 quarters of shift. Team members are expected to fully perform the essential functions of the job.
Specific Duties:
Provide friendly and professional service to guest while assisting guest to location on elevator
Ensure safety regulations while operating elevator and passenger number limits
Assist guest with getting on and off elevator
Supply information to guest when needed
Ability to work as a team player and independently
Check guest tickets to ensure guest are in correct location to suites
Ensure elevators are in sound working condition and available for guests
Ability to work with minimum direction majority of the time
Notify designated supervisor of incidents to be recorded on incident report
Knowledgeable in facility services and physical layout
Assist guest with problems or complaints if applicable
Ensure guest needs are met during experience at facility
Perform other duties assigned
Qualifications:
Must be 18 years of age or older
Ability to work evening, weekend, and holidays
High school diploma
Excellent speaking voice
Superb customer service skills
Available for at least 85% of the events at Guaranteed Rate Field. Team Member must be able to withstand moving elevator
Additional Information:
· Starting Pay Rate = $16.45 per hour
· The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill and/or ability required
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Part-time