Medical Front Desk Representative

Job Description

Job Description

Job:

Front Desk

EEOC:

Admin Support

Status:

Non-Exempt

Department:

Front Desk

Position Overview: Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.

Responsibilities:

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

Scan appropriate documents into EMA.

Verify insurance benefits and eligibility.

Collect outstanding balances, deductibles, copays due at the time of check-in.

Ability to multitask

Schedule patient's follow-up appointment

Answer multi-line phones and handle the patient's needs or directly to the appropriate party.

Call patients to remind them of upcoming appointments.

Schedule new, follow-up appointments and adjust existing appointments.

Respond to voicemails, in a timely manner.

Maintain schedule templates for multiple doctors.

Required Skills/Abilities:

Personality and demeanor to deal with the public or distraught patients.

Basic office skills to perform a variety of clerical duties such as typing and filing.

Good organizational skills.

Be empathetic and calm

Excellent communication, organizational, and time management skills.

Customer service, computer, and telephone skills.

Meticulous attention to detail.

Qualifications:

Excellent communication, organizational and time management skills.

Customer service, computer, and telephone skills.

Meticulous attention to detail.

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

Must be willing to travel if need for business needs.

Full-time