Front of House

Position reports to Assistant Manager or General Manager

Tasks

Complete training program and pass tests

Come to work on time and prepared for your shift in proper uniform

Greet Guest and Follow Steps of Service (as outlined in training manual)

Present Check and Collect payment

Check identification to ensure that they meet minimum age requirements for consumption of alcoholic

beverages.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware

Fold napkins, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Assist with food running

Complete running side work and end of shift side work

Cash out with manager providing all necessary documents (credit card slips, house charges)

Requires:

Using hands to handle, control, or feel objects, tools or controls

Standing or walking for long periods of time (4-6 hours per shift)

Lifting/carrying up to 30 pounds

Repetitive movement

Contact with others (face to face or by telephone)

Face to face discussions with individuals or teams

Conflict resolution

Dealing with angry or discourteous people

Exposure to sounds or noise levels that are distracting or uncomfortable

Making decisions that impact the results of co-workers or guests or the company

Repeating the same physical activities or mental activities over and over

Exposure to minor burns, cuts

Work with others in a group or team, coordinating or leading others in accomplishing work activities

Making decisions that affect other people, the financial resources, and/or the image and reputation of the organization,

Responsibility for work outcomes and results, Includes responsibility for the health and safety of others

Job tasks are performed in close physical proximity to other people

Working indoors in environmentally controlled conditions

Working outdoors/patio where applicable

Work Activities

Handling and Moving Objects

Training and Teaching Others

Selling or Influencing Others

Establishing and Maintaining Interpersonal Relationships

Performing General Physical Activities

Communicating with Supervisors, Peers, or Subordinates

Interacting with Point of Sale system

Resolving Conflicts and Negotiating with Others

Performing for or Working Directly with the Public

Set or clear tables in dining areas

Notify kitchen personnel of food orders, shortages, or special orders

Clean rooms or work areas

Provide customer service

Use computers to enter, access or retrieve data

Serve food or beverages

Collect payment

Answer customer or public inquiries

Prepare beverages

Assist patrons to make wine selection

Qualifications Skills/Basic Skills

Active Learning and Learning

Judgment and Decision Making

Critical Thinking

Mathematics

Monitoring

Speaking

Writing

Social Skills

Coordination

Instructing

Negotiation

Persuasion

Service Orientation

Social Perceptiveness

Resource Management Skills

Time Management

Knowledge Required:

Customer and Personal Service

English Language

Preferred:

Education and Training

Food Production

Technology

Point of sale POS software