Retail Assistant Store Manager

Job Description

Job Descriptions: Assistant Manager – Retail

Position Summary: Assistant Managers are responsible for supporting and providing leadership to associates while achieving sales goals. This includes ensuring customer satisfaction, building sales skills, merchandising and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying opportunities and setting customer service standards. They must demonstrate knowledge of the store’s purpose and goals and have the skills to help associates achieve those goals. Major Responsibilities: Train, coach and observe associates using the basic S.A.L.E.S. process. Provide input into merchandising decisions to the store manager. Implement the marketing strategy for the current year. Resolve customer and employee complaints in a timely and satisfactory manner. Lead associate team to accomplish store goals. Manage the WOW and Customer Engagement programs. Be proficient in all store technology (i.e., ACENET, POS system)

The minimum requirements for this position include:

Education/Training: High School degree, some college preferred

Retail experience is a must

Posses significant product knowledge of hardware related products along with a willingness to learn.

Experience as a trade person a significant advantage

Skills/Knowledge: Strong leadership and analytical skills. Excellent customer service skills. Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations. Strong problem-solving and organizational skills .Ability to lead and develop others. Ability to handle multiple projects and task with a high attention to detail. Knowledge of retail computer systems, MS Word and Excel a plus. Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements: Ability to stand for an extended period of time. Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting up to 50 lbs continuously.

Job responsibilities may change based on the needs of the business.Company Description

Blairstown Ace Hardware is a successful full service hardware store located in scenic Blairstown, NJ. It is represented under the Ace Hardware co op, owned and operated independently. Its sister company, Blairstown Ace Pet and Feed, is located next door and provides a variety of Dog, Cat, Bird, Horse and other animal feed products. Each store has its own Manager and operates independently, yet synergistically. Come join a company where everybody knows your name!

Full-time