Customer Success Liaison

Job Description

At Nsight Health, we are changing the future of healthcare.

Our mission is to innovate remote care solutions, helping patients live longer, healthier lives. Do you thrive in a fast-paced environment where you can directly impact patient health? If so, Nsight Health is looking for YOU to join our team as a Customer Success Liaison and promote Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. This is an in-office, patient facing role, requiring an on-site presence with Nsight partnered physicians and clinical teams.

Your Role:

As a key contributor to Nsight’s mission of helping patients live healthier, longer lives, you’ll serve as the in-person connection between our remote care team, the patients, and the clinics we partner with. Your presence on-site brings our programs to life- building trust, driving engagement, and ensuring a smooth patient experience from the very first interaction.

Key Responsibilities

Build Relationships: Serve as a trusted point of contact within an Nsight-partnered clinic, supporting staff and providers while driving patient engagement and enrollment into RPM and CCM services.

Drive Success: Deliver high-value patient support through in-office support, real-time troubleshooting, while staying accountable to enrollment goals and tracking key metrics.

Educate & Engage: Confidently guide patients through Nsight services in-person, communicating benefits, addressing questions and encouraginginformed participation.

Champion Change: Implement team-based, patient-centered processes that improve chronic disease management.

Optimize Outcomes: Collaborate with care teams to ensure a smooth onboarding experience and care plan adherence.What We’re Looking For:

5-10 years in customer success, account management, or client services, preferably in healthcare.

A track record of driving patient enrollments and success in a fast-paced, client-facing role.

Strong communication and relationship-building skills, with the ability to educate and inspire.

Experience with HubSpot, EHR/EMR systems, and customer service tools are a plus.

Bilingual in English and Spanish is a plus!

Why Nsight Health?

At Nsight Health, you'll be more than just an employee – you'll be a vital part of a team that is truly making a difference in the lives of patients every day. We offer:

The opportunity to directly impact patient health and contribute to a meaningful mission.

A fast-paced and dynamic work environment where innovation is encouraged.

The chance to work on the cutting edge of remote healthcare technology.

A collaborative and supportive team culture.

Opportunities for professional growth and development.

Ready to be a catalyst for change in healthcare? If you're a motivated and experienced customer success professional who is passionate about patient well-being, we encourage you to apply!

Join Nsight Health and help us build a healthier future, one patient at a time.

Full-time