Client Account Manager

Job Description

SUMMARY:

The Customer Account Manager is responsible for driving new business growth, building strong customer relationships, and managing key accounts to expand Thaler's market presence. This role focuses on winning new contracts, developing competitive proposals, driving pricing strategies to improve margins, and providing Voice of Customer insights to enhance Thaler Machine Company offerings. The position may be remote or based at the factory, but if remote, the individual must reside within the assigned customer territory.

ESSENTIAL JOB DUTIES:

Drive new business growth:

ID, develop, and secure new business opportunities to meet or exceed annual sales target

Build and execute strategic account plans to expand company customer base

Winning competitive proposals:

Develop compelling and competitive proposals in collaboration with engineering, estimating, and program management teams

Effectively communicate value proposition to prospective customers

Revenue & margin expansion:

Implement pricing and negotiation strategies to enhance profitability

Technical sales & solution development:

Lead cross-functional teams to develop innovative manufacturing solutions tailored to customer needs.

Work closely with engineering and operations to align capabilities with customer requirements.

Voce of the Customer & relationship management:

Cultivate strong, multi-level relationships with key decision-makers across assigned accounts.

Provide real-time customer feedback to internal tams to enhance service and product offerings.

Market intelligence & strategic growth:

Stay ahead of industry trends, competitor activities, and emerging customer needs.

Represent Thaler at industry events, trade shows, and networking opportunities to expand business leads.

QUALIFICATIONS

Bachelor's degree in engineering, business, operations, or a related field

5-10 years of experience in sales, business development, or account management with direct customer interaction

Proven track record of winning new business in the aerospace & defense industry

Ability to think strategically and execute tactically in a fast-paced environment

Strong skills in negotiation, proposal development, and value-based selling

Willingness to travel up to 75% within the assigned territory

This position has no direct reports but requires strong influence across internal teams, including engineering, estimating, and operations, to achieve customer and business goals.Company Description

Local company specializing in complete precision machining capabilities. Thaler Machine Company (dba) Thaler Defense Systems located in Springboro and is Certified ISO 9001 and AS9100. Prototype, development support services, tool work, inspection and design support for manufacturing or productivity. Almost every type of machining can be done in this location: CNC, JIG Grinding, EDM wire & RAM, CNC Grinding, CNC Lathes and mills, with 25 CNC vertical Mills 3, 4, 5- mill axis and integrated mill/lathe machining centers, CNC Machining, 50 rpm capability, Unigraphics, FeatureCam and Espirit capabilities, and a complete compliment of conventional machines.

We are growing and looking to hire good people with good work ethics and noted experience. Thaler Machine Company (dba) Thaler Defense Systems offers weekly pay, benefits and growth!

Full-time

Hybrid remote