Customer Service Representative / Shipping Clerk

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Also assisting customers with expected times of arrival of shipments.

Compensation based on experience: $18-18.50/hour

Responsibilities:

Handle customer inquiries and complaints

Working with Truckers on inbound shipments and ETA of that shipment

Ensuring all merchandise is accounted for

Handling Bills of Lading

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

If you are interested in this opportunity, please apply with a resume attached and for immediate consideration please text "CSR" and your "NAME" to and a recruiter will be in contact with you shortly after.

We look forward to speaking with you soon!Company Description

We're more than a "Staffing Agency" we're a pathway to success!

Full-time