Call Center Representative

Company Description

About Us

At Property Soar, we are committed to simplifying property management and delivering exceptional customer service through reliable support and innovative solutions. Based in Columbus, OH, we focus on accuracy, responsiveness, and long-term value for both property owners and tenants. We are growing rapidly and seeking dedicated professionals to grow with us.

Job Description

Job Description

We are seeking a motivated and detail-oriented Call Center Representative to join our Austin-based team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with inquiries, resolving issues efficiently, and maintaining accurate records. You will serve as a vital link between our clients and property support teams, ensuring all communications are handled professionally and promptly.

Responsibilities

Answer incoming calls and respond to customer inquiries in a professional manner

Make outbound calls to follow up with clients or gather information

Provide accurate information about property services and processes

Resolve client concerns or escalate them to the appropriate department

Maintain detailed records of customer interactions in the system

Meet performance metrics such as call handling time and customer satisfaction

Coordinate with internal teams to ensure client needs are met

Qualifications

Qualifications

High school diploma or equivalent required

Previous experience in a call center or customer service role preferred

Excellent verbal and written communication skills

Strong attention to detail and ability to multitask

Comfortable working with computers and call center software

Problem-solving skills and a customer-focused attitude

Ability to work in a fast-paced environment with minimal supervision

Additional Information

Benefits

Competitive salary ranging from $36,000 to $49,000 per year

Opportunities for professional growth and advancement

Supportive team environment with ongoing training

Development of communication and problem-solving skills

Full-time, consistent work schedule