Onboarding Engineer

Job Description

Onboarding Engineer

Cybersecurity & Network Management Team

Position Overview

We are seeking an Entry-Level Onboarding Engineer to support client transitions and implement technical solutions across our Managed Services Provider (MSP) client base. This role collaborates with Project Management and Help Desk teams to ensure seamless onboarding while maintaining operational efficiency.

Primary Responsibilities

Execute client onboarding projects in coordination with Project Managers, ensuring timely completion and adherence to best practices.

Deploy and configure monitoring agents, security tools, and management systems across client networks.

Document network configurations, systems, and operational processes for ongoing reference.

Perform software installations, configurations, and initial system setups across client environments.

Maintain and update client-specific documentation for efficiency and troubleshooting.

Collaborate with the Help Desk to assist with technical support tickets as needed.

Participate in project planning meetings and provide status updates.

Ensure all deployments align with security standards and company protocols.

Required Qualifications

Strong technology aptitude—hands-on experience with IT concepts is a plus.

Basic knowledge of Windows Server and desktop operating systems.

Familiarity with Remote Monitoring and Management (RMM) tools is beneficial.

Understanding of fundamental networking concepts and protocols.

Excellent documentation and communication skills.

Ability to work both independently and collaboratively in a team environment.

Strong problem-solving and troubleshooting skills.

Preferred Qualifications

Relevant technical certifications (CompTIA A+, Network+, Microsoft certifications).

Experience with Microsoft 365 administration.

Soft Skills

Strong attention to detail and commitment to accuracy.

Excellent time management and organizational skills.

Professional and client-friendly communication style.

Ability to balance multiple projects efficiently.

Customer service-oriented mindset with adaptability to evolving requirements.

Work Environment

Full-time, in-office role with potential for 1 work-from-home day per week.

Occasional after-hours work for critical deployments.

Travel to client sites as required.

Full-time

Hybrid remote