B2B Collections Analyst

Job Description

B2B Collections Analyst

Worksite Location: Remote

Contract Duration: 12-months

Compensation: $18.00 - $20.00 per hour

What you'll do as a B2B Collections Analyst:

Lead end-to-end customer issue resolution and analysis for one of the Business Groups within USAC Customer Operations

Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans

Drive productivity improvements and process enhancements through data analysis and problem-solving

Partner with customers and internal teams—including sales—to resolve delinquent accounts and ensure customer satisfaction

Perform active collection efforts on past-due accounts using phone, email, and written communication, in alignment with credit policies and procedures

Analyze customer payment behaviors, investigate delinquency causes, and develop strategies for resolution

Ensure timely and accurate resolution processing, while building trust and credibility through clear communication and detailed reporting

What you’ll bring to the B2B Collections Analyst role:

Bachelor’s degree or higher and at least two years of combined experience in finance, accounting, customer service, accounts receivable/payable, or a customer service role in the private, public, government, or military sectors

Hands-on experience with accounts receivable, collections, customer service, and financial analysis

Strong understanding of customer behavior and continuous process improvement

Effective oral and written communication skills to drive results and enhance the customer experience

Experience in B2B collections and dispute management within the accounts receivable field (preferred)

Proficiency in financial statement analysis, negotiation, and credit principles

Advanced Microsoft Office skills—especially Excel, Word, PowerPoint—and familiarity with Power BI reporting

Demonstrated initiative in process improvement and change management

Experience leading or participating in Lean Sigma projects or cross-functional teams (a plus)

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at .

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.

Full-time

Hybrid remote