Inside Sales Representative

Job Description

James Walker North America

About us…

James Walker is a global materials engineering specialist working in partnership with blue chip customers across the oil and gas, metallurgical, nuclear, biopharmaceutical, marine propulsion, aerospace and renewable energy industries.

We are now seeking Inside Sales Representative, supporting our headquarters location in the Chicago area. The primary purpose of the role is to work as part of a focused and successful sales team, exceeding sales targets and key performance indicators set out in the business’ objectives. The Inside Sales Representative will also provide internal commercial support to the field sales team to ensure our customer’s expectations are met and service levels are exceeded.

Job duties include...

· Co-ordinate the day to day management of customers, generate, manage & convert sales leads following set processes and utilizing key systems such as OPT

· Identify and achieve profitable sales opportunities

· Prepare commercial proposal’s (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe

. Drives sales through Market based strategies and sales campaigns

· Receive inbound calls and build effective customer relationships and loyalty to ensure excellent levels of customer service are provided at all times

· Build strong customer relationships using a range of communication methods. Understand customers’ business needs and address any issues following upon sales opportunities

· Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations

· Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can’t be progressed via the telephone

· Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team

· Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up

· Proactively prioritise workload in line with the core product, core sector and core geography

· Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate

· Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge

· Proactively follow up quotations to determine the status of James Walkers proposal’s and convert opportunities to orders

· Assist in market research and prospecting activities to generate new customer sales Make commercial judgments to negotiate and convert opportunities

· Contract review orders received and communicate contractual requirements to the manufacturing division.

To be successful, candidates will...

have advanced communication skills

be highly motivated with the capability to work in a self-driven environment

possess a strong commercial and sales acumen

be customer focused

Ability to thrive in sales with minimum supervision

have the ability to negotiate

understand basic technical knowledge

Qualified candidates will possess...

high school diploma

at least 2 years of relevant internal sales experience in a manufacturing environment

product/industry knowledge or previous experience in a manufacturing and/or technical sales environment

successful track record developing profitable sales and customers from an internal sales role

Full-time