Front Desk Agent FT

A Look Into Working in the Front Office

The dynamic front office team at Greenleaf Hospitality Group, plays a crucial role in creating exceptional guest experiences. From valet to concierge, as a front office team member, you'll handle guest interactions with a professional and high end customer-centric approach, ensuring seamless service and satisfaction. You'll collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. With opportunities for professional growth, competitive benefits, and a supportive team culture, this role is perfect for individuals passionate about hospitality and dedicated to excellence. Embrace the chance to work flexible hours, engage with guests, and be part of a company committed to innovation, teamwork, and community engagement.

What’s in it for You

Medical/Dental/Vision (Full-Time option)

401K with 100% match up to 3% (Full-Time option)

Parental Leave Program (Full-Time Option)

Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

Shift meal provided per day

10% Discount on GHG outlets

Discounted hotel rates at Choice Hotels Worldwide

What You’ll Be Doing

Build positive relationship with guests

Find new ways to create exemplary guest experiences

Implement operating procedures and standards

Work towards goals to benefit the company and the team

Move between tasks and roles with ease

Balance and have knowledge of all units of the front office team

Execute daily shift processes to adhere to standard operating procedures

Review billing, processes, and resolve billing discrepancies and disputes

Take initiative and stay curious to create new efficiencies for the team

Read and comprehend consistently changing procedures and directions

Respond to guests’ concerns and complaints with empathy while upholding policy

Read, discern and problem solve billing disputes clearly and confidently

Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience

Contribute to an energetic and positive work environment

Good stewardship of organization time and resources

Provide information about services available in the community, local attractions and events

Understand what events are being held in the hotel utilizing multiple platforms

Sell and upsell a variety of opportunities and products on the fly

Perform other duties as assigned, requested or deemed necessary by management

Ambassador for Radisson and GHG standards

What You Need for this Position

Able to work weekends and Holidays; schedule based off of hotel needs

Passionate and motivated about people and the industry

Driven by purpose, mission, values, and has sense of integrity

Able to work closely with staff through strong communication and verbal skills

Positivity and flexibility in an ever changing environment

Able to be coached

Organized, able to multitask and balance many projects at once

Able to problem solve on the spot and make prompt but thoughtful decisions

Posses efficient typing skills

Able to stand for long periods of time, up to 8 hours or more

Able to stoop and bend

Able to lift up to 40 pounds from time to time

Able to safely work with potentially dangerous chemicals and equipment

Able to comply with safety and health code standards

Able to handle responsibilities that require repetitive motion tasks

Experience with Opera or a Rooms Management system is a plus, but not required

Top Reasons to Work With GHG

You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience

You will grow your skills and experience in an environment that encourages growth and development