Sales/Customer Service Intern

Job Description

GENERAL PURPOSE OF JOB:

The Sales/Customer Service Intern will work closely with the Sales and Client Experience teams to support day-to-day activities that contribute to Morgan Li’s commitment to delivering exceptional service and customized solutions to our customers. This internship offers a hands-on opportunity to engage with real-world client interactions, assist in quoting and order processes, and gain exposure to the full customer journey from inquiry to delivery.

The ideal candidate will be a motivated self-starter eager to learn about sales operations, customer communication, and relationship management within a fast-paced manufacturing environment. The intern will collaborate with Account Managers, Project Managers, and cross-functional teams to support ongoing projects and enhance the customer experience.ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the Sales team in preparing quotes, presentations, and client communications.

• Support the Customer Service team by responding to client inquiries and coordinating follow-up actions.

• Participate in sales meetings and take notes or summarize client updates.

• Help maintain CRM and order tracking systems with accurate and timely information.

• Conduct research on prospective clients, market trends, and competitor activity.

• Coordinate sample or literature mailings and support trade show or marketing preparation as needed.

• Provide administrative support such as scheduling, filing, and updating internal documents.

• Other duties, as assigned.TECHNICAL SKILLS:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Prefer previous experience with customer service, sales, or client facing interactions.

• Strong attention to detail and ability to multitask.REASONING ABILITY:

• Excellent communication (verbal and written) and interpersonal skills.

• Strong organizational and time-management capabilities.

• Enthusiastic attitude and eagerness to learn in a collaborative team environment.

• Able to handle confidential information with professionalism and discretion.

• Demonstrated ability to think critically and solve problems.LANGUAGE SKILLS:

• English required

• Spanish is a plusEDUCATION:

• Currently enrolled in a degree program in Business, Marketing, Communications, or a related field.WHAT WE OFFER:

• Competitive hourly pay: $18 – $22 per hour

• Real-world experience in a dynamic, growth-oriented environment

• Employee Assistance Program

• Employee Discount Program through LifeMart

• Onsite Gym access

• Opportunities for full-time career paths after graduation

• Exposure to a supportive and collaborative company culture

Morgan Li is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, ensuring fair treatment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other status protected under applicable federal, state, or local law.

We believe diversity fuels innovation and strengthens our team. Employment decisions at Morgan Li are based on qualifications, merit, and business needs.

If you require accommodations during the application or interview process, please let us know and we’ll be glad to assist.

Full-time