Customer Service Representative (CSR)

Job Description

E&M Consulting, Inc. (E&M), is a Publishing and Software/App development company headquartered in Chaska, MN. E&M is hiring career-driven full-time CSR to join our fast growing, National award-winning company.

CSR Requirements:

Proficient in Microsoft Office Suite and Computer Operations

Excellent Typing Skills

Team player who is self-motivated

Excellent verbal/written communication and phone skills

Ability to perform in fast-paced environment

Ability to multitask with interruptions

Organization and punctuality are essential

Responsibilities:

Assist the team with day-to-day workflow to ensure continued office functionality.

Assist with Online Research.

Email and Phone communication with advertising clients will require a friendly, engaging, and positive attitude.

Email and Phone communication for any outstanding invoices.

Utilize CRM platforms and online technology to guide customers through the purchasing process.

60-70% of the job is spent on the phone.

Benefits:

Monthly Bonus Opportunities

Full-time position: Monday-Friday from 7:30am-4:00pm

This is an on-site position

Health and Dental Insurance

Paid Holidays

Paid Time Off (PTO)

Paid Sick Leave

Simple IRA Retirement Plan

Advancement OpportunitiesCompany Description

E&M Consulting, Inc. (E&M) excels in partnerships through our customer service, professional sales, and award-winning publications. This is credited to the belief in building open and honest relationships with clients. E&M’s partners include hundreds of Associations and Chambers in 49 states, including 135 State Associations, 20 National Associations, and over 15,000 local, national, and international advertising companies. E&M creates over 500 printed and online publications a year to generate millions in non-dues revenues on a no-cost, no-risk basis.

Full-time