FRONT DESK AGENT

Join the Eau Palm Beach Team! Are You Ready to Make an Impact?

We're looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don't just offer a job-we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.

What We're Looking For:

• A commitment to excellence and a passion for service

• A positive attitude and a collaborative spirit

• Flexibility to work weekends and holidays

• A desire to be part of a team that genuinely cares about each other and our guests

Job Description:

We are seeking a Front Desk Agent to join our team. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort. Responsibilities will include checking-in/checking-out guests courteously and efficiently; processing all payments according to established requirements; providing information and assistance to all guests and visitors; providing information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. The Front Desk Agent will also escort VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities; attends to immediate needs of VIPs upon arrival and follow through attention throughout stay; provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls; plays an integral part in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. This candidate will deliver Forbes Standards of Service consistently and in a timely fashion.

This position is a FLEX (AM / PM) position, and all candidates must be able to work weekends, holidays, and nights. We have a full-time position available.

Essential Qualifications:

High school graduate.

Ability to compute accurate mathematical calculations.

Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone.

Ability to provide legible communication and directions.

Some college or training in hospitality industry. (desired)

Previous experience as Front Desk Agent. (desired)

Knowledge of computers. (desired)

Essential Skills:

Ability to input and access data in computer.

Ability to understand guest inquiries and provide responses.

Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

Ability to focus on guests' needs, remaining calm and courteous.

Ability to think clearly, quickly and make concise decisions.

Ability to prioritize, organize and follow up.

Ability to work well under pressure of multiple arrivals/departures within any given period of time.

Ability to focus attention on details.

Ability to maintain confidentiality of all guests and hotel information.

Ability to ensure security of guest room access.

Ability to remain stationary at assigned post for extended periods of time.

Ability to work cohesively with other departments and co-workers as part of a team.

Start your journey with Eau Palm Beach and help us continue to create unforgettable experiences for our guests. Click the link to apply!