CASHIER - BRICK'D - PART TIME

Job Description

Overview

The Cashier is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.

Responsibilities

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.

• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.

• Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.

• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.

• Answer restaurant phone. Take phone orders, as needed.

• Maintain positive and professional communication with all staff.

• Provide recognition to others, including co-workers, supervisors, managers, and directors.

• Ensure a healthy and safe work environment for co-workers and guests.

• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.

• Promote property outlets to guests.

• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.

• Resolve guest complaints using property procedures.

• Create a positive environment in which all employees have the ability to maximize their potential.

• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.

• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.

• Always smile and offer a warm greeting to all.

• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.

• Take initiative to offer assistance throughout the property.

• Operate ethically to protect the Hard Rock brand.

• Perform additional duties as requested by department managers and supervisors.

• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.

• Maintain confidentiality of guest, employee, and company information.

Qualifications

Previous work experience in service for at least 1 year

Part-time