International Operations Agent Air/Ocean, Imports/Exports

Job Description

International Operations Agent/ Air and Ocean

General Responsibilities

An International Operations Agent is in charge of planning a company's transportation, including the most economical and quickest routes for shipping merchandise to and from destination, contracting for common carrier and other transportation facilities, negotiating with carriers for adjustments for damages to merchandise, and making the necessary rearrangements resulting from delays, damages, or irregularities in transit. International Operations Agent completes export and import activities in both the export and import environment in accordance with U.S. and international requirements, laws, and regulations governing the shipment, receipt, and documentation of exported or imported products to ensure excellent customer service and profitability

Specific Job Duties

Responsible for all international needs – Import/Export – Air/Ocean

Quoting, booking, tracking and updating billing

Handle all customer service-related issues with clients

Negotiate rates with agents

Ensure all processes and procedures are being followed

Will rotate between departments based on each groups needs

Additional tasks and responsibilities as assigned by manager.

Requirements

Two years’ experience

Respond promptly and professionally to customer needs

Identifies and resolves problems in a timely manner

Strong communication skills

Balance individual responsibilities

Excellent customer service skills

High School Diploma or GED

Full-time