Automotive Service Consultant-Automotive Service Writer/Advisor

Job Description

Ingersoll Auto of Pawling is looking for an experienced Service Consultant/Writer to join our team! We offer a great work environment, paid time off, paid training, fun work events, and more! The right candidate will have automotive service advisor/writer experience and a valid driver's license. The day-to-day duties of this role include meeting with service guests and determining their needs, writing repair orders, following up with guests on their vehicle status, communicating with technicians on vehicle repairs, and providing excellent customer service that exceeds expectations!

Benefits

Medical, Dental, and Vision Insurance

Life Insurance & Supplemental Insurance (Aflac)

401k Plan

Paid Time Off

Paid Vacation

Paid Training

Opportunities for Growth

Responsibilities

Meet with service guests and determine their needs for repair and/or service of their vehicle

Increase guest satisfaction by building guest relations

Maintain Ingersoll's standards for ethical business practices, professional image, orderliness, guest service, and good team member and community relations

Monitor the progress of each vehicle throughout the day, and update guests frequently

Increase profitability by maximizing sales & executing retail promotions

Oversee technicians working on guest vehicles, including their time management/efficiency, parts ordering and job completion times

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

High school diploma or equivalent

Valid driver’s license & clean driving record

Automotive service advisor experience

Ability to read, write, and speak English fluently

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

Proficient use of computers/business machines

About Us: Ingersoll Auto Group sells and services Chevrolet, Buick, GMC and Cadillac cars and trucks. Our goal is to provide every guest the best possible experience, exceeding their expectations at every opportunity, be it selecting and purchasing a vehicle, explaining pricing and finance options, providing maintenance and service or supplying quality parts when needed. And all this in a spacious, welcoming Facility. We invite you to come and experience the “Ingersoll Difference."

75,000.00 - 95,000.00 USD Annual depending on experience