Help Desk Technician

At Veracity, we aim to be a different kind of insurance partner—one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We’re looking for a talented, detail-oriented Helpdesk Technician to join our team. Under the direction of the IT MANAGER this role will be responsible for

Key Responsibilities

Serve as first-line support via phone, email, and in-person.

Troubleshoot and resolve issues with Windows, macOS

Day-to-day issues such as application performance, audio, and common office applications and more.

Perform remote diagnostics and on-site support as needed.

Record and track support requests through our ticketing system.

Educate employees on basic IT usage and security policies.

Escalate complex issues to the IT System Administrator.

Suggest process improvements to enhance IT support and service delivery.

Remain available for on-call support, as needed.

Requirements and Qualifications

A+ Certification (or equivalent) is required.

1–3 years of experience in a help desk or technical support role.

Strong understanding of computer systems, mobile devices, and basic networking.

Experience with both Windows and Mac operating systems.

Excellent problem-solving and communication skills.

Patient, customer-focused, and highly motivated to learn.

High school diploma or GED required.

Perks

Health, dental, and vision plans

Amazing work-life balance with 4 weeks of Paid Time Off

9 Paid Company Holidays with 2 floating holidays

401K Programs with employer match

Personal assistant programs for support in a healthy personal and work life

Why Veracity?

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

Engage in groundbreaking projects that are reshaping the insurance landscape

Collaborate with a group of dedicated, like-minded professionals

Experience a culture that prioritizes growth and development

Compensation Range: $55k/yr - $65k/yr

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.