IT Helpdesk Specialist I

Job Description

Wage starts at $21.20/hour

Are you passionate about helping others and eager to grow in a dynamic IT role? Rogue Community Health is looking for a customer-focused Helpdesk Specialist I to join our team!

As a key member of our IT team, you will be the first point of contact for employees needing technical support. Your role will be to provide friendly, patient, and solution-driven assistance, ensuring each interaction is met with professionalism and a commitment to problem-solving. This is an excellent opportunity for someone who thrives on learning new technologies, enjoys troubleshooting and values exceptional customer service.

What You'll Do:

Serve as the first point of contact for IT support, responding to requests, troubleshooting workstations and printer issues, and assisting with onboarding and offboarding.

Provide exceptional customer service by guiding users through solutions with patience and professionalism.

Configure, implement, and support workstations, printers, and phones to ensure seamless operations.

Assist in training new hires by providing IT orientation and directing them to relevant resources.

Maintain and troubleshoot software applications, including Microsoft Windows and cloud-based systems.

Perform regular maintenance on workstations, keeping systems optimized and work areas safe.

Stay organized with IT asset tracking and inventory management across multiple work sites.

What You Bring:

A customer-first mindset with excellent communication and problem-solving skills.

A passion for learning and growing in the IT field.

Experience in technical support, computer hardware, and networking (minimum 6 months preferred).

Ability to work independently and manage multiple priorities in a fast-paced environment.

Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Access).

A valid driver’s license and reliable transportation (travel between work sites required).

Enjoy stable hours, competitive pay, and benefits.

Benefits Include:

Opportunity for 4 or 5-day Work Week

Mental Health Paid Time Off – Up To 10-Hours Per Quarter

Generous PTO Accrual Annually

Medical, Dental, Vision, and Partially Paid Family Coverage

No Cost to Employee Life Insurance, AD&D, Short Term Disability, Long Term Disability

Holiday Pay (in addition to PTO)

To be considered benefit-eligible, must work 20 hours per week or more.

Rogue Rewards Benefits provides up to $750.00 (prorated by FTE and hire date) for the year 2025.

Required to complete a criminal background check, and pre-employment drug screen once a conditional offer is accepted.

Oregon is an employment-at-will state, and Rogue Community Health (RCH) has a 90-day probationary period for all newly hired team members.

Rogue Community Health is dedicated to ensuring that every patient and RCH team member can pursue health and well-being free of barriers or disadvantages due to race, ethnicity, language, disability, gender, gender identity, sexual orientation, social class, economic status, or other socially determined circumstances. We encourage individuals with diverse backgrounds to apply. We comply with the Americans with Disabilities Act (ADA). If you consider yourself disabled and desire assistance in the application process, please contact our Human Resources Department.

**No phone calls please** Due to the number of applications received, we are not able to reply to every applicant.

Full-time