Video Monitoring Operator

Join Commissionaires!

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

Be part of a great team where your contribution is recognized. We offer opportunities to service a range of different customers. If interested in advancement, there is plenty of opportunity. We are a dedicated equal opportunity employer with both structured and flexible shifts available across Vancouver Island and into the Yukon to suit every lifestyle – student, parent, night owl, you name it!

As one of Canada's leading security organizations, our security professionals keep airports, schools, government facilities, and other commercial enterprises safe. We also work with police departments and municipalities to help in keeping Canadians safe.

Make a difference!

Role: Video Monitoring Operator

Location: Security Operations Centre- Divisional Office- Victoria- HQ- 928 Cloverdale- Victoria

Shifts:

Friday 16:00 - 00:00

Saturday 16:00 - 00:00

Tuesday 00:00 - 08:00

Wednesday 00:00 - 08:00

Reports to: Live Video Monitoring Team Leader, Client Service Manager

Wage: $23.25 per hour. Advancement to $25.25 once experience threshold met. Plus RSP

As a Video Monitoring Operator, you'll find yourself at the heart of our commitment to safety and security:

Be the first line of defense, responding to intrusion alarms promptly using our Video Management Software (VMS) and established procedures

Deliver audio warnings to intruders; preventing crime before it takes place

Keep impeccable records of alarm events and actions taken in our monitoring software, ensuring clarity and accuracy

Execute accurate and timely dispatching of calls to the right emergency contacts as specified by our clients

Verify the functionality of customer hardware using our Video Management Software (VMS) and promptly report any equipment issues to management

Be ready to tackle other affiliated duties as needed, offering variety and growth

REQUIRED QUALIFICATIONS:

Available to work flexible shifts when necessary (evening, overnight, weekend and/or statutory holiday shifts)

Available to work on a rotating schedule

Minimum High School Diploma

Fluent in English, written and spoken. Multilingual an asset but not necessary.

Must have excellent written communication skills as well as a professional phone manner

Excellent customer service skills required with the ability to resolve conflict and problems

Be able to manage difficult customer situations

Experience in the security industry is an asset

Critical thinking, self-motivation, and time management skills

Ability to operate individually as well as in a team

Strong computer skills, with an ability to learn new software programs quickly

Prior experience with Microsoft Windows, Microsoft Office, Outlook, Excel, Word an asset

Must be punctual

Must have or be willing to complete Basic Security Training (BST)

Must pass a criminal background check and obtain a Government of British Columbia Guard License

Must be legally entitled to work in Canada

Must be able to obtain a Federal Security Clearance

Must be seeking a long term opportunity with potential for advancement

BENEFITS AND PERKS:

Free and paid training programs

Opportunities for advancement

Exclusive partnership rates with BMO, Bell, and Hero Travel program

Recognition and reward programs

Extended health, dental, and vision coverage

Free uniform and dry-cleaning reimbursement

Safety boot reimbursement and PPE provided (as applicable)

RRSP contributions

Referral bonuses

And more!