Program Manager

Job Description

LHH Recruitment Solutions is partnering with a nonprofit organization in Queens, NY on this permanent Program Manager opportunity.

Position Title: Program Manager – Support Services

Location: Queens, NY

Position Summary:

The Program Manager will oversee daily operations of several direct service programs including healthcare case management, grant-funded initiatives, food and nutrition services, and support groups. This role ensures that all services meet compliance standards, budget expectations, and quality outcomes. The Program Manager also plays a vital role in staff supervision, program growth, and cross-departmental collaboration.

Key Responsibilities:

Oversee program compliance, service quality, budget performance, and reporting requirements

Assist in managing grants, revenue projections, and departmental budgeting

Recruit, hire, and supervise staff; provide clinical and administrative support

Lead and participate in multidisciplinary meetings and service planning

Develop recruitment strategies to increase client enrollment

Conduct quality assurance and improvement initiatives

Update and maintain program materials and outreach tools

Resolve service-related issues involving clients, providers, or community partners

Foster collaboration across departments to ensure holistic service delivery

Submit timely internal and external reports

Deliver staff training and represent the organization at external events

Perform other duties as assigned

Qualifications:

Bachelor’s degree with 5+ years of relevant experience, or Master’s degree with 3+ years in a related field (social work, human services, etc.)

2+ years of supervisory experience preferred

Experience working with vulnerable or high-risk populations (e.g., mental illness, SUD, HIV/AIDS, LGBTQ+, immigrants)

Strong leadership, communication, and problem-solving abilities

Familiarity with government-funded programs and reporting

UAS-NY certification (or ability to obtain within 3 months)

Bilingual (Spanish or Asian languages) is a plus

Flexible availability including evenings and weekends as needed

Pay Details: $58,500.00 to $78,000.00 per year

Search managed by: Breanna Deckard

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Full-time