Call Center Representative

Job Ad: Call Center Representative Seronda Network (Detroit, MI)

Job Title:Call Center Representative

Company: Seronda Network

Location: Detroit, MI

Salary: $34,000 - $55,000

Job Type: Full-Time

About Us:

Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.

Job Description:

Seronda Network We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, addressing their inquiries and resolving issues in a timely and efficient manner. You will be responsible for providing exceptional customer service, ensuring that each interaction enhances customer satisfaction and loyalty.

Responsibilities:

Handle incoming customer calls and respond to inquiries promptly and professionally.

Provide accurate information about products and services while ensuring customer understanding.

Resolve customer complaints and issues effectively and in a timely manner, escalating when necessary.

Process orders, returns, and exchanges as requested by customers, ensuring accuracy in data entry.

Document customer interactions in the call center database, maintaining detailed records of inquiries and resolutions.

Follow up with customers as needed to ensure their issues have been resolved satisfactorily and maintain customer relationships.

Skills Required:

High school diploma or equivalent; an associate or bachelor's degree is a plus.

Proven experience in customer service or a call center environment preferred.

Excellent verbal and written communication skills with a friendly and professional demeanor.

Strong problem-solving skills and ability to handle challenging situations with grace.

Proficiency in using computer systems, including CRM software, and multitasking effectively during calls.

Ability to work flexible hours, including evenings and weekends as needed.

Benefits:

Competitive salary range of $34,000 to $55,000.

Health, dental, and vision insurance.

Paid time off, including holidays and vacation days.

Opportunities for career growth and professional development.

Positive and supportive team environment.

If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Representative role at Seronda