IT Asset Management Analyst

Job Title IT Asset Management Analyst

FLSA Status

Division Non-Clinical

Department IT Operations

Position Description

Summarize the overall nature and scope of the position in a few sentences.

The IT Asset Management Analyst will perform tasks related to asset management and inventory control. Responsible for receiving, tagging, tracking, monitoring, auditing, and maintaining information technology (IT) assets and documentation as equipment is received, deployed, or disposed of.

The IT Asset Management Analyst at Marathon Health is responsible for the asset lifecycle of IT end user equipment and IT Infrastructure Hardware. This position will be responsible for deployment of IT equipment needed for the Implementations Team.

The analyst will have more than 4 years’ experience as a helpdesk technician, working knowledge of data and telephony network standards and protocols, and excellent written and verbal communication skills.

This position will work collaboratively with the service desk and hardware team.

Essential Duties and Responsibilities

Create a bulleted list of primary duties and responsibilities; list in order of importance

Inventory Management

Work closely with other team members as part of a cohesive group

Lifecycle management of end user computing

Work with procurement specialist to purchase inventory

Work service requests out of designated queue

Participate in systems/application administration

Meet or exceed required Service Level Agreements for issue resolution

Document, review, and improve existing or new procedures and workflows regarding asset management

Participate in Project deployment

Maintains technical knowledge through self-study, and hands-on experience

Strict adherence to all IT Security Policies and Procedures (including HIPAA and PCI Compliance, Soc 2 and Hi Trust)

Adhering to organizational security policies and procedures, for maintaining operational and technical information security controls in relation to asset management and protocols

Knowledge, Skills and Abilities

Create a bulleted list of specific knowledge, skills and abilities both required and preferred to be successful in this position.

Proficient at developing workflows to increase efficiency while still following standard processes and procedures

Ability to work independently and collaboratively

Excellent communication skills both verbal and written

Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management

Excellent time management skills and ability to work under pressure

Excellent Customer Service Skills

Self-motivating and having the capability to learn new things on your own in support of your work