Workforce Management Scheduler

Workforce Management Scheduler Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline!

As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.

Better together!

This position is on-site, and we are looking for people who share our passion.

Position Responsibilities * Build, publish and maintain optimized schedules across Uline's national customer service team.

* Manage non-production activities for proper staffing levels to meet service levels.

* Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.

* Partner with management to identify and drive Workforce Management (WFM) process improvements.

* Support customer service command center responsibilities monitoring real-time activities and volume.

Minimum Requirements * High school diploma or equivalent.

Bachelor's degree preferred.

* 2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.

* Microsoft Excel experience with intermediate knowledge of formula definitions.

* NICE WFM (IEX) scheduling system experience is preferred.

* Strong multi-tasking, organizational and communication skills with excellent attention to detail.

Benefits * Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

* Multiple bonus programs.

* Paid holidays and generous paid time off.

* Tuition Assistance Program that covers professional continuing education.

Employee Perks * Café featuring affordable daily meal options from local restaurants.

* On-site fitness center and beautifully maintained walking paths.

* Best-in-class, clean, modern facilities.

About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) Our employees make the difference and we are committed to offering exceptional benefits and perks!

Explore Uline.jobs to learn more!