Desktop Support Technician

Job Description

We are Peak Systems a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.

We are currently seeking Deployment Technicians at a client location in Duarte, CA. 91010.

Job Description:

Position: Deployment Technician

Hourly Rate: $23-$25 Based on experience

Start Date: Mon. May 19, 2025 (after Onboarding requirements)

Duration: 5 Months (No Weekends)

Shift: 8:00 AM – 5:00 PM; 8hrs/Day, 40hrs/ week

Scope of Work:

Boxing and Unboxing Computers

Asset Tagging and Maintaining inventory tracking of new assets being deployed

Imaging and deploying new Endpoints

Data gathering and documenting from the customer base

Data transfer, validation and sign-off from customers

Collecting, sorting, wiping, documenting, and preparing returned Endpoints for e-Waste

Supporting Daily Desktop Operations where applicable and as needed

Principal Accountabilities:

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.

Assists customers by diagnosing problems and providing resolutions for technical service or care issues.

Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

Identifies, researches and provides input on unique or recurring customer problems.

Remains knowledgeable of Dell’s product line, current industry products and technologies.

Focuses on delivering a positive customer experience according to Dell standards.

Monitors and tracks issues to ensure accurate resolution.

Reviews and distributes pertinent cross-functional information.

Escalates more complex customer technical issues to senior level support.

Qualifications:

Resume illustrating 3+ Years of experience in Desktop Support, Deployment, Break-fix, etc.

Great Communication, clear speaking is a must

Experience supporting end-users (in person) in a corporate environment

Proficient: Microsoft Office Suites 2003-2010 & Windows

***Interested candidates should reply with their resume for immediate consideration***

Company Description

For over 30 years, we’ve helped technology professionals build strong, rewarding careers by offering exposure to Fortune 500 clients and top-tier projects. Whether you're seeking short-term flexibility or long-term growth, we’re committed to keeping our team members employed, advancing, and achieving success.