Helpdesk Technician Onsite

Job Description

Candidate Requirements

•Top 3-5 Must-Have Skills:

•Break/fix

•Customer service

•Communication skills

Job Description

Onsite Helpdesk Technician

** Toledo Area ONLY*

Onsite 5 days/week

Key Responsibilities:

•Provide remote and onsite technical support to clients via phone, email, and chat.

•Diagnose and resolve hardware, software, and network issues.

•Assist with the installation, configuration, and maintenance of IT equipment and software.

•Document and track support requests, ensuring timely resolution and follow-up.

•Escalate complex issues to higher-level support teams as needed.

•Maintain a high level of customer satisfaction by delivering prompt and effective solutions.

•Stay up-to-date with the latest IT trends and technologies to provide informed support.

•Hardware Troubleshooting

•MS Office and using Azure/Intune for imaging

Qualifications:

•Proven experience as a Helpdesk Analyst or in a similar technical support role.

•Strong knowledge of Windows and Mac operating systems.

•Familiarity with common software applications and remote support tools.

•Excellent problem-solving and communication skills.

•Ability to work independently and manage time effectively in a remote environment.

•Customer-focused with a commitment to delivering high-quality support.

•Relevant certifications (e.g., CompTIA A+, Security +) are a plus.

Hybrid remote