ONSITE Desktop Analyst

Job Description

Desktop Analyst

HIGHLIGHTS

Location: San Francisco, CA

Schedule: 8:30am – 4:30pm

Position Type: Contract to hire

Hourly / Salary: Based on Experience $85-$90K

Residency Status: US Citizen or Green Card Holder ONLY

Our client is looking for a Desktop Analyst to join their team!

Overview:

The Desktop Analyst delivers primary 2nd and 3rd level support to the user community. Analysts are responsible for the day-to-day desktop systems deployment, maintenance and support. In addition, Analysts will handle assigned project work, research issues, moves and replacement equipment requests. This position works closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service.

Responsibilities:

Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.

Troubleshoot client-side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet).

Configure and troubleshoot both HP network class and local printers.

Perform interoffice computer equipment moves and new employee setups.

Troubleshoot remote access issues both software and hardware.

Setup and troubleshoot various Smartphone devices.

Research and resolve software/hardware errors through OEM, vendors and technical literature while routing other issues to appropriate staff when applicable.

Monitor Desktop ticket queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm’s service level agreement.

Clearly document each case in the ticket management software, annotate all updates and properly document a final resolution.

Perform audio-visual setups including video conferencing, LCD projectors, laptops and live web cast configurations to ensure meetings launch/start successfully by working closely with the AV and local Conference Service teams.

Maintain and document inventory and supply needs including monitors, keyboards, mice and other peripherals.

Coordinate with Operation group on all equipment moves, relocations and setups.

Assume additional responsibilities as requested.

This role requires regular (100%) in office presence.

Qualifications:

Bachelor’s degree preferred.

5+ years of desktop experience in a professional services environment; Law Firm experience preferred.

Excellent computer skills, including proficiency in using Windows 11, Active Directory, O365, iManage, Intune Company Portal, Microsoft Authenticator, System Center Endpoint Protection, Citrix, VPN. Hardware includes desktops, laptops, Smartphones, HP printers and scanners.

Ability to quickly get up to speed and master new applications and software is critical.

Exceptional hardware and software problem-solving and analytical abilities.

Demonstrated proficiency with rollouts, migrations and upgrades are required.

Possess excellent written and verbal communication skills.

Strong organizational and administrative skills.

Excellent attention to detail and ability to execute through to completion.

Creative problem-solving skills, reasoning ability, and logical thought process.

Ability to work under pressure, prioritize competing demands, and meet various deadlines.

Demonstrated ability to professionally interact and collaborate with colleagues at all levels.

Ability to work independently and as part of a team.

Outstanding sense of customer service.

Enthusiastic, proactive, and positive attitude.

Must be self-motivated to produce quality work.

High level of integrity and honesty.

Individuals should possess or consider pursuing MTA/MCSA certification and specialized computer training.

Flexibility to work overtime when necessary.

"We are GTN – The Go To Network"Company Description

Who We Are

GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do

We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have

We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It

Our value

Full-time