IT Support Technician I

Job Description

Murata Power Solutions is a leading provider of power conversion products that are sustainable and efficient. We are focused in two transformative technology, macro market segments; Server, Storage, Networking (SSN) and E-Mobility, including electric vehicles, robotics and energy storage. Ranked amongst the world’s top 5 suppliers of breakthrough power electronics, we design and manufacture the industry’s broadest offering of standard products and are a market leading designer of custom power solutions.

Well known for the quality of its products and workforce, we can provide you the opportunity to work with talented people and a management team focused on growth and the ongoing development of leading-edge technologies for many of the world’s major OEM’s.

Position Summary

In the role of IT Support Technician I, you will be responsible for monitoring and maintaining the computer systems and networks of the site and providing a helpdesk support role to end users. In this varied role you will be expected to support a wide range of business desktop applications, maintain network and server operations and enforce Information Security controls. Additional responsibilities will be to work with the Sr. Systems Engineer for supporting network and server infrastructure in North America.

Working independently and being able to manage your workload is critical to this role. Good customer service, communications skills and teamwork are essential in order to promote alliances with the business.

Job Duties/Responsibilities

Partner with local site managers to ensure their IT requirements are fulfilled;

Keep IT management up to date with site needs;

Manage user support and incident requests using the company's ServiceDesk application;

Manage and keep current all back-office systems, including servers, networking gear and server room;

Responsible for managing all site contracts for local services, including telecom and maintenance/support;

Install and configure computer hardware operating systems and applications;

Provide Engineering support with licensing;

Monitor and maintain computer systems, servers and networks both locally and at remote sites;

Troubleshoot system and network problems and diagnose and solve hardware or software faults;

Provide support, including procedural documentation and relevant reports;

Support the roll-out of new applications;

Manage telephone system, including feature and extension changes;

Set up new users' accounts and profiles and resolve password issues;

Respond within agreed time limits to support/incident requests;

Work continuously on a task until completion;

Prioritize and manage many open cases at one time;

Test and evaluate new technology;

IT hardware and software asset management

Be able to back up our Sr. Systems Engineer

Experience Required

The ideal candidate will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration)

Desirable professional qualifications include; Microsoft (MCP, MCSA, MCSE), VMware (VCA, VCP), ITIL

Demonstrated ability to manage priorities

Good interpersonal skills and be able to relate to users at all levels in the company

Ability to work both independently and as part of a global team

Experience of both 1st and 2nd line support

Microsoft Windows 11 experience

Microsoft Windows Server experience

Active Directory and Group Policy Management

O365 experience

Server Virtualization experience - VMware, Veeam

Backup and Restore procedures

General networking; DNS/DHCP and TCP/IP

Experience with HP SimpliVity or similar Hyper-Converged technology Experience with Information Security products and tools; Anti-Virus, Disk Encryption, DLP, Application Control

Work Environment

This position is an on-site role, with 1 flex day per week of remote work.

Travel

Some travel in the US (~10%) based on current projects in the company.

Competencies

Building and Supporting Teams

Communicating Effectively

Delivering High Quality Work

Evaluating and Implementing Ideas

Prioritizing and Organizing Work

Supporting Organizational Goals

Compensation Data

Pay range for this role is $26.50/hour - $31.25/hour.

Compensation and Benefits

Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement.Company Description

Murata Power Solutions is a provider of AC/DC power supplies & solutions and DC/DC converters, digital panel meters and magnetics products, focusing primarily on the computing, communications, industrial, medical, and automotive markets. We design and manufacture the industry’s broadest offering of standard products and are a market leading designer of custom solutions.

Well known for the quality of its products and workforce, we can provide you the opportunity to work with talented people and a management team focused on growth and the ongoing development of leading-edge technologies for many of the world’s major OEM’s.

Visit our Careers Page at:

Full-time

Hybrid remote