Coordinator of Campus Events

Job Title: Coordinator of Campus Events

Reporting Relationship: Associate Director of Admissions-Campus Visits

Unit: IWU - Marion

Department: Vice President-Enrollment Management - IWU Marion

Campus Location: Maxwell Center

Summary of Position: This position shares the responsibility of coordinating the IWU visit program with the members of the Campus Visit Team. In this capacity, this position assists with prospecting and recruitment opportunities. This position manages and orchestrates all aspects of the University Campus Visit Program, specializing in organizing University Visit Days. This position also assists with Custom Visits, Group Visits, hospitality for all admissions guests, and hiring and training of the Admissions Ambassadors student workers. Finally, this position may also assist with the development and implementation of visit workshops, high school and off-site workshops, and admissions presence at IWU events and summer conferences.

Duties and Responsibilities

Strategic Planning

Create the schedule and plan for General Visit Days and Academic Spotlight Days to meet guests' needs and expectations and best highlight IWU distinctives and program strengths in a manner that moves prospective students toward enrollment

Willingness to critically evaluate and change this plan as needed

IWU Community Communication

Communicate with faculty, coaches, and staff concerning specific roles in visit or event including one-on-one appointments, academic and resource fairs, academic division tours, presentations, technical needs, campus tours, signage, displays, overnight accommodations, catering and meals

Prospective Student Communication

Schedule campus visits advising prospective students and families on the best visit to meet their unique needs and goals, and interact face-to-face with guests and adjust schedules to meet last minute requests (when possible) and do this in a manner that puts the guests at ease and maintains a positive visit experience

Will include telephone outreach to prospective students, parents, and groups

Admissions Office Duties

Assist with CRM implementation for visit scheduling and reporting, aid the Visit Team with front office coverage, lobby care and visit responsibilities as needed, attend and help with recruitment events including Admitted Students Weekend and youth conferences during non-traditional work hours, assist with special projects or events as requested

Core Competencies to be Developed Institutional Knowledge

The exceptional Coordinator of Campus Events has a strong working knowledge of key departments and contacts on campus

A deep understanding of campus processes and systems. Knowledge and consistent embracement of the IWU mission, vision and core values (kindness, humility, belonging, integrity, courage, agility, innovation), on and off campus is evident

Professionalism

As a leader within Enrollment Management, the Coordinator of Campus Events demonstrates the ability to build rapport and strong campus partnerships through clear, concise, and considerate written and verbal communication

Effectively represent IWU's brand to prospective students and families

For the Coordinator, professionalism also involves being the ultimate team player demonstrating patience and grace with coworkers, always having their back, and volunteering to take on additional tasks in support of others

As a professional, he or she demonstrates appropriate dress attire and grooming, has consistent attendance, and makes a point of being on time

Interpersonal Skills/Emotional Intelligence

The Coordinator possesses emotional intelligence and the soft skills associated with working with people

This includes demonstrating a high level of self-awareness-actively aware of how decisions, actions, verbal and non-verbal communication impact others

This also involves the practice of cultural hospitality in all communication and engagement with internal and external constituents.

He or she demonstrates grace daily, navigating change and adversity with optimism, positivity, and adaptability

Grace Under Fire

The standout Coordinator understands the strong emotions of visiting students and parents and always shows the ability to respond graciously, not taking accusations personally, and bringing a soothing voice to any situation

He or she possesses a flexible, can-do attitude and responds positively to shifting schedules and changes while at the same time demonstrating and understanding the need and appropriate times to say "no" graciously

The Coordinator goes above and beyond to course correct when a visit experience does not meet the expectations of prospective students and families

Instincts and Role Modeling

The Coordinator models a strong work ethic, consistently demonstrating a can-do attitude and Christlikeness to Admissions Student Workers

He or she has a history of trustworthiness and shows wisdom, intuition, and sensitivity to topics discussed in the presence of student workers

This wisdom is further illustrated during decision-making processes

Creative Thinking

The exceptional Coordinator possesses solid critical thinking skills, is able to assess solutions, project possible outcomes of decisions, and create contingency plans

This is particularly important in the continuing evaluation of visit processes and systems, always with the goal of improving the IWU Campus visit experience

He or she has the wisdom to understand the appropriate time to express new ideas or strategies

Seeking to be a career-long learner, the Coordinator demonstrates a "professional hunger" looking for ways to grow and develop skillsets, not being satisfied with the status quo

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

Bachelor's Degree Required

Experience

One to three years experience in a professional work setting, preferably in higher education or customer service role

One to three years experience in event planning

Demonstrated ability to work effectively with high school students and their parents, including individuals from diverse communities and cultures

Required Skills

Demonstrate highly developed people and public relations skills

Exhibit strong communication, organizational, and management skills

Desire to create a hospitable and informative student visit program

Ability to work accurately and be detail-oriented

Ability to work independently and be self-motivated

Demonstrate proficient computer skills

Ability to multitask and remain flexible in a highly dynamic environment

Willingness to function within a team environment to cover needs as they arise

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.