Front Desk Agent

Company Description

Estancia La Jolla Hotel & Spa is a luxurious Southern California property featuring a beautiful early California rancho-style setting on approximately ten tree-laden acres. The hotel pays homage to its rich history, including freestanding Spanish buildings and award-winning native landscaping. Estancia offers 47,000 square feet of meeting and event space, a full-service spa with a private Couples Bungalow, and an outdoor relaxation area complete with a meditation garden. Guests can enjoy a courtyard, heated saltwater pool, whirlpool, executive fitness center, and three award-winning restaurants and lounges. The property is located in San Diego, CA.

Role Description

This is a full-time on-site role for a Front Desk Agent at Estancia La Jolla Hotel & Spa located in San Diego, CA. The Front Desk Agent will be responsible for greeting guests, managing phone calls, handling reservations, checking guests in and out of their rooms, and providing excellent customer service. Additional duties include assisting with guest inquiries and ensuring the front desk operates smoothly and efficiently.

Qualifications

Excellent Phone Etiquette and Receptionist Duties skills

Strong Customer Service and Reservations skills

Effective Communication skills

Ability to handle guest inquiries and manage front desk operations efficiently

Experiences with hotel management software and systems is a plus

Previous experience in a similar role is preferred

High school diploma or equivalent