Information Technology Technician III

Description

CITY OF DETROIT DEPARTMENT OF INNOVATION & TECHNOLOGY (CLIENT SERVICES)

The Information Technology Technician III is an experienced level paraprofessional located in the Department of Innovation and Technology that supports or assists other Department of Innovation and Technology and City personnel who design, operate, and use automatic data processing systems applications and products. As an Information Technology Technician III, the supervisor, higher-grade Information Technology Technician, higher-grade information technology professional or other designated employee may provide standing instructions on recurring assignments by indicating what is to be done, applicable policies and procedures to follow, quality and quantity of work expected, deadlines, and priority of assignments. In general, Information Technology Technicians perform four major functions: install and maintain hardware and software systems; maintain and repair equipment; set-up computer security measures; and troubleshoot and offer technical support. The work performed by Information Technology Technicians primarily involves providing services or assistance to one or a mix of functional areas typically identified as security, network, systems, storage/backup, mobility, and desktop support. Information Technology Technician III assists Information Technology Specialists in collecting, organizing, and maintaining computer program documentation and manuals. As directed, Information Technology Technicians code programs, create flowcharts and diagrams, and perform other similar duties.

Examples of Duties

Oversees the daily performance of computer systems

Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation

Assists and supports Information Technology Specialists with troubleshooting, writing basic/routine programs, testing new applications or software packages, preparing reports, collecting data, and writing simple code to modify an existing operating system in order to satisfy the needs of a particular end user

Performs other computer system support such as complex data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness

Enters commands and observes system functioning to verify correct operations and detect errors

Serves as the first point of contact for support to City agencies for local area network operational issues including terminal malfunctions, connectivity issues, and other computer software or hardware operational issues; Quickly addresses daily operational issues identified by end users, identifying the problem and taking the necessary corrective action, either on own initiative or with higher-level Department of Innovation and Technology personnel

Understands and utilizes complex cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers

Reviews property ownership data, including deeds, tax rolls, etc.

Provides experienced assistance in reviewing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System

Sets up complex equipment for employee use, performs or ensures proper installation of cables, operating systems, or appropriate software

Installs and performs more critical repairs to hardware, software, or peripheral equipment, following design or installation specifications

Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities

Performs backup/recovery procedures on a daily basis

Orders and inventories spare parts, including stripping surplus equipment for usable parts

Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root cause analysis for systems problems

Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels

Performs ongoing hardware and software maintenance operations, including installing or upgrading hardware or software

May be required to perform duties or provide support beyond normal work days for projects and supported system maintenance requirements

Performs special projects and other duties as assigned

Minimum Qualifications

Education

For all Information Technology Technicians, it is a requirement to have completed High School graduation or General Educational Development (GED) certificate. It is preferred that the high school coursework include some basic information technology related classes, such as basic computer skills, software packages, business applications, or other technology related coursework. An associate’s degree or technical training in computer science, information systems, programming, systems analysis, or a related field is preferred.

Experience

For entry into the Information Technology Technician position, no work experience is required; however, the minimum education requirements must be met. One year of experience using information technology desktop tools, business applications, and/or systems analysis is preferred but not required. Information Technology Technicians must demonstrate proficiency with integrated word processing and spreadsheet functions.Information Technology Technician III– at least two (2) years of experience

Information Technology Technician III This is the experienced level. The Information Technology Technician performs a full range of paraprofessional information technology and/or computer science assignments. Considerable independent judgment is used to make decisions in carrying out assignments that have significant impact on services or programs. Guidelines may be available but require adaptation or interpretation to determine appropriate courses of action.

Some positions may require certification in specific hardware, software, or other technology related matters.

GEOSPATIAL INFORMATION SYSTEMS

Assists team with the preparation of maps, field applications and geo-databases

Compiles, evaluates, modifies, and analyzes data to support preparation of web-based mapping applications

Performs quality control and processing of remote sensed dataPUBLIC SAFETY DIVISION

Automotive electrical experience preferredCLIENT SERVICES

IT service desk experience preferred

Active Directory experience preferred

Equivalency

Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

NOTE: CJIS -CRIMINAL JUSTICE INFORMATION SYSTEMS CLEARANCE REQUIRED

PLEASE ATTACH A COPY OF YOUR RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION,