Guest Services Coordinator

GUEST SERVICES COORDINATOR (LAKE CASITAS RECREATION)

Do you love the outdoors? Do you wish you worked some place fun, environmentally conscious and filled with variety? If you answered yes to these questions and you have excellent customer service and attention to detail then keep reading!

Lake Casitas Recreation area has camping, boating and fishing, a seasonal water adventure park, disc golf, picnic areas, a marina cafe/park store and many more outdoor activities.

Under general supervision, this position serves as lead person for Casitas Recreation Area guest services and front gate operating system.

General Customer Service Duties

Performs a variety of customer service duties with the public, district management and co-workers; acts as Park Host

Participates and provides input toward hosting the park visitors to ensure a safe and enjoyable experience in the Recreation Area and performs other related work as required

Assigns campsites, collects user fees, conducts information talks and tours

Assists visitors with compliance with park rules and regulations

Communicates effectively for marketing, public relations and visitor services for purpose of promoting and enhancing use of park facility

Attends to routine needs and requests of customers; answers calls and complaints; screens, and routes inquiries to the appropriate personnel by radio, telephone or written memo

Assists with presenting programs about Casitas Recreation Area to schools and local clubs and develops brochures

General Administrative Duties

Files and tracks weekly and monthly reports on inventories and a variety of general record keeping

Tracks statistics on attendance, budget items and revenue items

Works daily on computer performing cash audit reports

Assist with hiring recommendations; trains and provides supervision to part-time staff

Educations and Experience

Any combination equivalent to graduation from high school and at least three years of customer service experience

Knowledge of general record keeping, customer service procedures, cash handling and credit card processing procedures, maintenance of filing systems and general budget processes

Ability to understand regulations and policies governing the use of Casitas facilities; compose clear and concise correspondence; accomplish tasks independently; follow and complete work schedules for Guest Services staff; analyze situations effectively and act accordingly