Office Network Analyst

Description of Work

The North Carolina Community College System (System Office) is a statewide network of 58 public community colleges. The system enrolls over 500,000 students annually. It is the 3rd largest in the nation based on the number of colleges. It also provides data to the North Carolina Learning Object Repository by collecting, contributing, and sharing digital learning resources for use in traditional or distance learning environments. The mission of the North Carolina Community College System is to open the door to high-quality, accessible educational opportunities that minimize barriers to post-secondary education, maximize student success, develop a global, multicultural, and competent workforce, and improve the lives and wellbeing of N.C. citizens. To learn more about the NC Community College System Office and the Great 58 visit our website About Us NC Community Colleges.

We are looking for a highly motivated Office 365 Network Analyst to join our team of cloud engineers, information security officers, and user support specialists. This role is responsible for optimizing, securing, administration, and monitoring the network connectivity for Microsoft 365 services. This includes ensuring smooth performance for applications included in the Office 365 Productivity Suite. This role utilizes industry best practices to ensure availability, accessibility, adoption, compliance, and user support.

The recruitment salary is up to $77,126

This is a full-time position (40 hours per week) with State Benefits.

Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following:

Configuration and administration skills for Office 365 such as features, settings, and user account management

Knowledge of security best practices and compliance measures for Office 365 such as data loss prevention, multifactor authentication, and conditional access policies

Training skills to optimize Office 365 application adoption

Platform and application migration, upgrade, integration, and deployment skills

Knowledge of security administrationManagement Preferences:

Industry recognized certifications with Microsoft Office 365

Ability to manage and maintain the Office 365 enterprise environment, including Office 365 Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 applications

Ability to provide technical support and troubleshooting assistance

Ability to develop, maintain and update standard operating procedures

Ability to Monitor the health and performance of the Office 365 environment, ensuring high availability and reliability

Proven skills in managing Microsoft Active Directory, Entra ID and identity and access management concepts

Knowledge of compliance and auditing tools such as Microsoft Purview, Sentinel, and retention policies

Ability to use PowerShell scripts to maintain and operate Office 365

Effective written and verbal skills

Ability to collaborate across functional and technical teams

Minimum Education and Experience Requirements

Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution; or Associate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experience;

OR High School or General Educational Development (GED) diploma and four years of networking related experience;

OR an equivalent combination of education and experience.

Supplemental and Contact Information

All System employees are valued and offered a wide variety of competitive and family-friendly benefits. The state of North Carolina provides excellent comprehensive benefits. Employees may choose to participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave, and personal observance is available to eligible employees. Some highlights include:

The best-funded pension plan/retirement system in the nation according to Moody’s Investor’s Service

Twelve (12) holidays/year

Fourteen (14) vacation days/year which increase as the length of service increases and accumulate year-to-year

Twelve (12) sick days/year which is cumulative indefinitely

Longevity pays lump sum payout yearly (based on length of service beginning 10 years and up)

401K, 457, and 403(b) plans

Learn more about employee perks/benefits:

Why Work For NC?

NC OSHR: Benefits

NC OSHR: Total Compensation Calculator

The North Carolina Community College System Office uses the Merit-Based Recruitment and Selection Plan to fill positions SUBJECT to the State Human Resources Act with the most qualified applicants. When a salary range or recruitment range is posted, the actual salary will be based on relevant competencies, knowledge, skills and abilities, internal equity, and budgetary considerations pertinent to the advertised position. All post-high school degrees must be from appropriately accredited institutions.

Individuals interested in applying for this position must complete the online process at Résumés will not be accepted in lieu of the application. Work history and credentials must appear on the application to receive consideration during the selection process.

For further information, please contact:

Paul Makowski, Agency HR Consultant

North Carolina Community College System

Human Resources Caswell Building

5001 Mail Service Center Raleigh, NC 27699-5001

Phone: Fax:

Email: