Concierge Receptionist

Job Description

Are you professional, personable, and passionate about helping others? Do you thrive in a team environment and enjoy creating exceptional client experiences?

If so, we’d love to connect with you!

Our Walnut Creek, CA-based estate planning law firm is seeking a Concierge Receptionist to join our growing team. In this vital role, you’ll be the first point of contact for clients and the face of our firm. We’re looking for someone who excels at anticipating needs, delivering white-glove service, and ensuring no detail falls through the cracks.

What we’re looking for:

A polished and reliable professional with strong communication skills

Someone who values empathy, teamwork, and accountability

A proactive individual who enjoys supporting clients and colleagues alike

A long-term team player who takes pride in creating a warm, welcoming atmosphere

This is more than just a front-desk role—you’ll also have the opportunity to contribute across the firm, learning new skills and growing with the business.

Note: This is an in-person position only—you must be able to be on-site in Walnut Creek full-time.

The office will not accept telephone or email inquiries.Compensation:

$19 - $31 hourlyResponsibilities:

In This Role, You Will:

Greet clients and potential clients at the front desk, ensuring their needs are met

Field all phone calls with empathy, efficiency, and accuracy

Conduct initial interviews with potential clients and schedule consultations with attorneys

Maintain calendars for the team

Provide support across the marketing, legal, and operations departments

Manage marketing and sales data and reportsQualifications:

These skills and attributes will make you a strong fit for this position:

Creative and emotionally intelligent

Positive attitude with a willingness to learn

Disciplined, organized, and detail-oriented

Thrives in a professional, in-person business environment

Able to work both independently and collaboratively

Excellent written and verbal communication skills

Minimum of two years of customer service experience required

Experience in marketing, sales, or working in a law firm is a strong plus

Ability to type at least 50 WPMAbout Company

Here's Why You Should Work with Us:

Our firm was founded by Attorney Aaron Feldman, whose passion for special needs issues began early in his career when he helped his uncle fight to live independently, even though he was disabled and bedridden.

This led to a lifelong commitment to helping others who need legal assistance to live full and autonomous lives.

Our team shares Mr. Feldman’s dedication, and we love helping people meet their goals.

Here’s what makes our office culture unique:

We operate as a close-knit team – there is no unimportant role.

We’ve been in business for 35 years – a stable force through many economic cycles.

We provide opportunities for advancement.

We provide paid legal holidays and health insurance.

We prioritize excellence and learning new things

You’ll have opportunities to work with coaches and other mentors.

Come on out and join us!

Full-time