Seasonal Front Desk Specialist at The Phoenix and Ski Inn

Job Description

Vacasa is the largest full-service vacation rental company in North America. Our local teams are the key to our success and help us ensure our guests have a seamless stay. From fresh linens, clean kitchens, sparkling pools to maintenance support, our Operations teams keep our properties in top shape and ready to welcome our guests.

Work with Vacasa this Summer season!

Are you passionate about customer service and love assisting people every day? If so, you could be the perfect fit for our Front Desk Specialist role! We're looking for a hardworking, enthusiastic individual to be the welcoming face for our guests, vendors, and homeowners at our local management office. In this role, you'll handle various administrative tasks, answer inquiries, and ensure a positive experience for everyone you interact with.

This is a seasonal position. Employment dates begin as soon as 6/1/25 and work through end of season on or around 9/15/25 As a part-time, seasonal position, exact schedule and hours are varied based on the needs of the business and may fluctuate from one week to the next.

Compensation

$20 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.

More benefits and company perks information below

What you'll do

Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office

Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern

Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)

Verify unit availability to assist with scheduling vendor or realtor visits

Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations

Build and maintain business relationships and open lines of communication with other internal support teams

Other tasks as needed - because every day looks different in hospitality!

The skills you'll need

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Professional in all forms of communications such as email, phone calls, video calls and texts

Ability to work well under pressure in an agile, fast-paced environment

Excellent time management skills with the ability to change activity frequently and cope with interruptions

Highly responsive and reliable

Strong attention to detail

Prior housekeeping experience a plus

Adhere to all company policies and procedures

Work environment and physical demands

Availability to work Sunday through Saturday, early mornings and evenings as needed

Ability to use hands to finger, handle or feel, and reach with hands and arms

Ability to stand, sit, and walk for an extended period of time

Reach overhead and below the waist

Regularly push, pull, and lift up to 25 pounds

Occasionally lift or move up to 50 pounds

Bend, stoop, squat, kneel, and twist

The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you'll get

Health/dental/vision insurance based on hours worked

Employer Sponsored & Voluntary Supplemental Benefits based on hours worked

401K retirement savings plan with immediate 100% company match on the first 6% you contribute

Health & Dependent Care Flexible Spending Accounts based on hours worked

Paid Vacation & Sick Time

Employee Assistance Program (EAP)

Employee Discounts

Part Time, Seasonal & Intermittent classified employees are not eligible for benefits. Vacasa will review the average hours worked during your first 90 days of employment and you'll be communicated with if you become eligible. Please visit our careers page to see our full benefits package and what you have to look forward to if / when you become eligible.

The company is under no obligation to extend your employment through the season nor beyond the end date. There may be additional opportunities within this or other roles at season end.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

Part-time