BDC Call Center Service Representative

Job Description

BDC Call Center Representative - Service, Automotive Dealership

Midwestern Auto Group (MAG)

Are you a customer service orientated individual with desire to control your own income?

Do you take pride in high quality work and enjoy a fast-paced environment?

If so, we have a fantastic opportunity to start a rewarding career.

Established in 1957, today MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus in Dublin, Ohio. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.

At MAG, we aspire to build lifelong relationships with our customers and employees, earning their trust and respect by providing the highest quality products, services and solutions in a profitable growth-oriented manner.

We are looking for qualified individuals with diverse backgrounds and experiences, continuous improvement values, and a strong work ethic.

If your goals and values align with MAG’s, we want you to join our team.

About this Position:

The BDC Call Center Representative - Service, is responsible for actively managing customer service outreach, inbound phone calls, and customer retention.

Responsibilities include:

Makes 100+ outbound calls per day as a minimum

Meets & exceeds scheduled appointment goals per day

Handles all inbound service customer inquiries including follow-up with customers in a prompt, courteous manner, letting each customer know they are our number one priority

Effectively communicates with customers and prospects according to their preferred method of communication, whether by phone, email, or in person

Actively communicates with prospective service customers until they are ready to set an appointment and visit the dealership

Collaborates with service team and maintains positive working relationships

Obtains customer information and keeps accurate data

Maintains dealership standards for response time

Handles minor customer complaints and misunderstandings

Ensures achievement of CSI/NPS targets

Qualifications:

Strong verbal and written communication skills

Ability to work in a team environment

Previous customer service experience required

Knowledge of dealership products and services preferred

Knowledge of automotive service operations preferred

Prefer 1-3 years related experience or equivalent combination of education and experience

Competencies:

Customer service orientation

Self-motivated

Performance driven

Interpersonal savviness

Collaboration

Communication (verbal & written)

Total Rewards:

Competitive base pay plus commission

Medical, Dental and Vision

Life, Short-Term, and Long-Term disability

Paid time off: vacation, holidays, and sick time

401K with company match up to 4%

Discounted manufacturers lease program

Service and parts discounts

Flexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on Sundays

Career Growth:

Training and development programs to advance knowledge & skills

Growth & promotional opportunities

MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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Full-time