Support Coordinator

Job Description

Summary: Monitor service delivery of caseload

Position Type: Full Time, Non-Exempt

Essential Functions:

Review referrals and assess program eligibility

Complete intake and initial assessment of services timely

Adheres to all of the OAAS policies, procedures and timelines

Develop and monitor service plans in accordance with regulatory guidelines

Maintain contact with program participants in accordance with regulatory guidelines

Assist with developing and monitoring monthly budgets, where applicable, for program

Participants

Assist program participants with obtaining community support, resources and services

Maintain required documentation (service logs, POCs, etc)

Submit service logs and billing documentation according to procedure

Attend all OAAS Mandatory meetings and trainings

Check and respond to all phone calls daily

Maintain training requirements

Report any significant concerns and critical incidents to supervisor/SIMS

Rotate on call 24 hour support to program participants

Competencies

Communication Proficiency

Accountability for Others

Balanced Decision Making

Leading Others

Flexibility

Initiative

Analysis of Data

Problem Management

Supervisory Responsibility: No

Required Education and Experience: Bachelor’s degree in the Human Service Field. Within first three months of employment, must become certified in IHC and Plan of Care. Maintain valid driver’s license and vehicle insurance, excellent writing and computer skills required.

Volunteers of America South Central Louisiana, Inc. offers a comprehensive benefit package to include: Health, Dental, and Vision Insurance, 403-B Pension Plan, Short and Long Term Disability Insurances, Life Insurance, paid annual holidays, Vacation and Sick leave.

Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.