Sr Engineer-Mainframe ISV

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Job Summary

The primary purpose of this particular position is z/OS operating system installation and customization using the IBM ServerPac for z/OS process program. This position will apply operating system and program product fixes on a regular basis, as well as analyze and debug operating system and program product related issues. This role will also install and support commonly used ISV products (i.e. CA, BMC, Rocket Software). In addition, this position will also estimate and plan for installation and upgrade activities, as well as new customer transition projects.

What you will do:

Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)

Ensures system improvements and/or modifications are implemented. Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments

Identifies and resolves performance issues

Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules

Participates in ongoing development and improvement of installation standards

Provides team members with technical training and/or mentoring as needed

Provides primary support for reported problems related to software in assigned area of responsibility and related products

Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products

Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:

Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions

Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links

Anticipates, mitigates, identifies, and responds to system performance issues

Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance

Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management

Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts

Participates in Disaster Recovery exercises and planning

Follows change control, incident response, and testing processes

Communicates and enforces, through system procedures, data storage retention policies

Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements

Creates scripts to automate common tasks

Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information

Creates required reports in response to business user needs

Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use

Develops reusable assets (templates, tools, etc) for the Managed Services practice

Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship

Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services

Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation

Works with project managers in the development and implementation of project plans and timelines

Complies with all time compliance and time entry guidelines

Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management

What we expect of you:

Bachelor’s degree and at least 5 years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice, to include:

Experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management), OR

9 years IT Engineering experience, including 5 years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice, to include:

Experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)

Demonstrated experience with z/OSMF Configuration Assistant

Demonstrated communication and presentation skills

Demonstrated ability to execute tasks associated with customers’ disaster recovery plans

Demonstrated skills in the majority of the following

UNIX Systems Services

z/OS

REXX/CLIST

JCL

Demonstrated experience with ISV products including:

System Management: Tools for monitoring, managing and optimizing mainframe operations.

Security: Solutions for enhancing the security of the mainframe environments

Data management: Software for managing, storing and retrieving data efficiently

Application Development: Tools that aid in the development, testing, and deployment of mainframe operations

Performance Optimization: Products designed to improve the performance and efficiency of the mainframe system.

Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty

Demonstrated ability to acquire further technical skills

Demonstrated verbal and written communication skills

Demonstrated ability to multitask and prioritize workload

Demonstrated customer service skills

Demonstrated ability to investigate problems and utilize problem solving techniques

Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment

Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions

Demonstrated ability to provide guidance and leadership to less experienced technical team members

Demonstrated ability to develop strong customer relationships and trust to secure future business

Demonstrated experience with Software Vendors, i.e. Broadcom, Compuware, BMC, LRS and Syncort, a plus

Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity, a plus

Managed Services experience, a plus

Pay range: $104,550 - $148,190 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview:

Salary ranges may be subject to geographic differentials

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We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

R25_00001645

Remote/Remotely/Tele/Telecommute/From home