Senior Platform Engineer

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter geographic, financial, or systemic barriers that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans deigned for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

As a Senior Platform Engineer, you will be responsible for designing, implementing, and maintaining our core services and libraries, cloud infrastructure, CI/CD pipelines, and automation frameworks. You will work closely with other Platform and DevOps, product, security, data, and ML engineers to ensure high availability, optimal system performance, secure and cost-effective infrastructure, and smooth deployments.

Our product engineering teams deploy to production more than 20 times a week on average using trunk-based development. We currently work in Scrumban-style 2-week sprints. Our teams work hybrid (required if in NY) and remotely across time zones but are available during core meeting hours (12PM to 5PM EST).

Responsibilities

Develop and maintain our core services and libraries in Python, Typescript, and Golang

Architect, build, and maintain AWS cloud infrastructure using Terragrunt and OpenTofu (Terraform).

Develop and optimize CI/CD pipelines in GitHub Actions to streamline deployments and improve developer productivity.

Automate infrastructure provisioning, monitoring, and scaling using tools like Bash, Golang, and Python.

Implement security best practices across infrastructure and pipelines, including IAM, networking, and HIPAA compliance controls.

Work alongside product engineering teams to deliver services that require new foundational platform capabilities.

Drive reliability, scalability, observability, security, and cost-efficiency improvements across our deployed services.

Provide options around key initiatives and break down work into visible and achievable milestones, delivering incremental value.

Mentor and train other engineers throughout the organization and seek to continually improve architecture and processes

Improve developer velocity and happiness by identifying and abstracting common functionality and listening to feedback from the rest of engineering.

Participate in on-call rotations to ensure system availability and timely incident resolution.

Requirements

3+ years of experience in a Platform, DevOps, SRE, or Cloud Engineering role.

2+ years of experience writing production-level backend code.

2+ years of expertise with AWS services (ECS Fargate, Lambda, S3, Aurora, SQS, Eventbridge, EC2, ECR, etc.).

Proficiency with tools like Python, Golang, or Typescript.

Strong proficiency in Terraform/OpenTofu for infrastructure as code.

Experience with CI/CD tools like GitHub Actions, GitLab CI, or Jenkins.

Strong understanding of containerization (Docker) and orchestration tools.

Experience with observability, monitoring, and logging tools such as Datadog, Honeycomb, Prometheus, Grafana, Loki, Sumologic, and OpsGenie.

Proven track record of breaking down large problems and delivering incremental value to meet deadlines while providing options for long-term improvements.

Passion for automation, scalability, and building secure, cost-effective, self-healing systems.

Ability to troubleshoot complex distributed systems

Hands-on experience participating in an on-call rotation, responding to and resolving critical infrastructure and application issues promptly.

Strong communication and problem-solving skills and ability to work in a fast-paced startup environment.

Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Nice-to-Have

Experience with large cloud or monolith to microservices migrations.

Solid experience with Linux system administration, networking, and security best practices.

Familiarity with AI-enabled developer productivity tooling.

Background in SDET, QA, or Performance Testing.Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $150,000 and $200,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

Connection: Care deeply & inspire hope.

Congruence: Stay curious & heed the evidence.

Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Full-time

Hybrid remote