Credit and Collections Manager

Job Description

Description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman.

We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way.

Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.

As a Credit & Collections Manager, you will develop and maintain credit policies to support sales growth while managing credit risk and accounts receivable. You will lead the B2B Credit and Collections team, analyze financial data to approve and adjust credit lines, and ensure timely collections. This role involves cross-functional collaboration to improve processes, leverage technology, and drive efficiencies in a high-growth environment.

In This Role

Partner with the Sales organization to develop and maintain a company credit policy that will drive top-line growth

Oversee and support the customer credit review processes which includes analyzing financial statements and supplementary information, evaluating the credit risks, approving accounts, and submitting recommendations

Analyze and adjust credit lines to ensure maximum flow of product to customers, meet on time delivery requirements without compromising accounts receivable, and maximize inventory turns and lowering carrying costs

Provide direct leadership to the B2B Credit and Collections team to ensure collection of delinquent accounts

Work cross-functionally with teams to identify problems and gaps and propose solutions to improve processes, including opportunities for automating manual processes or activities

Partner and aid implementation of systems including ERP, Salesforce and leverage technology to build scalable/sustainable processes

Establish internal controls and appropriate accounts receivable related procedures, including evaluation of processes and controls for compliance and efficiencies

Demonstrate thought leadership in how to run a credit and collections team in a high growth environment where changes are constant

Initiate and engage in outbound customer communication for delinquent accounts while balancing complete customer satisfaction

Monitor, prepare, and analyze collection metrics and goals on an individual and team level

Participate in key strategic initiatives and assist with ad hoc projects as needed

Other duties as assigned, in accordance with training and qualifications

Uphold our Core Values and be a valuable member of the Four Hands team

Be open and honest

Reach for excellence

Act with responsibility

Value the whole person

Enjoy the journey

The Ideal Person

5+ years related professional experience

BA in Business or equivalent combination of education and experience required

Strong knowledge of credit and collections, accounts receivable and customer master

Team oriented. Proven ability to work collaboratively, providing direction to and receiving feedback from peers and manager to resolve internal and external customer issues

A proven track record for driving organizational change, scaling, and streamlining accounting and business processes

Strong communication skills with ability to easily earn trust across all levels of an organization

Positive attitude, ability to work well and fast under pressure, exceptional customer service

Results driven with a high sense of urgency, taking ownership, and ability to work in a fast-paced environment with competing priorities

Full-time