Solutions, Support & Innovation Engineers (Evergreen)

Job Description

Introduction

Are you a technology-focused, problem solver individual looking to jump-start your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level I Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading.

Why Choose Us?

Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.

A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.

Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.

Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.

Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including: medical/dental/vision, retirement plans, paid-time off, and more.

What You'll Do

As part of our Solutions, Support & Innovation Engineering team, you’ll be at the forefront of solving real-world problems for our clients and internal teams. Depending on your level of experience, you’ll take on roles in:

Level I (Entry-Level)

Respond to incoming requests for desktops, laptops, software, and network devices

Assist with installations, configuration, and troubleshooting of hardware/software

Collaborate with senior engineers for ticket escalations and hands-on training

Maintain documentation and accurate ticket recordsLevel II–III (Mid to Senior-Level)

Deliver escalated technical support, both remotely and on-site

Handle system builds, server configuration, network architecture, and backups

Collaborate with QA and Dev teams to test and document custom software solutions

Identify system improvements, support application development QA, and help shape internal processes

Mentor junior engineers and lead client communications when neededRequirements:

Bachelor’s degree in IT, Computer Science, or related field—or equivalent experience

0–5+ years experience in a technical support or QA role

Industry certifications (e.g. CompTIA, Microsoft, Cisco) a plus

Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate area.

Able to work in a fast-paced, high-pressure environment.

Excellent oral and written communications skills.

Excellent Customer Service skills.

Able to work flexible shifts and be available for 24x7 off-hours coverage rotation (nights & weekends).Helpful Tech Experience:

Microsoft OS, Office 365, Exchange & Active Directory

Windows Server (2016+) and basic virtualization (VMWare, Citrix)

Routers, switches, firewalls, VoIP, and cabling best practices

QA testing tools, Chrome Dev Tools, and website/application troubleshooting

Ticketing systems and documentation platforms

Help desk or call center environmentsWhy Work for Us?

Our mission is to increase the efficiency of work processes through strategic technology and to provide our clients with honest and reliable information. Although we work hard for our clients, we also believe in a work-life balance.

Salary: $50,000 - $95,000+, commensurate with experience

A team/family work environment

Business casual dress code

Medical, Dental, Vision, HSA & FSA

401k and Profit Sharing

Generous PTO/Sick/Holiday

We’re always hiring great people. Whether you're just getting started or ready to lead, we’d love to hear from you.

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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Full-time

Hybrid remote