IT Helpdesk Clerk

Job Description

Job Summary:

We are seeking an IT Helpdesk Clerk to provide technical support and assistance to our internal users. The ideal candidate will diagnose and resolve technical issues, install software and hardware, and help with troubleshooting network problems.

Qualifications:

- High school diploma or equivalent required; additional technical certifications are a plus

- Proven experience in providing IT support and customer service

- Strong knowledge of computer systems and software applications

- Excellent communication and problem-solving skills

- Ability to work well independently and in a team environment

Responsibilities:

- Respond to IT support requests and provide timely solutions to technical issues

- Install and configure computer hardware, software, and peripherals

- Troubleshoot network problems and escalate issues as needed

- Maintain accurate records of user requests and issue resolutions

- Collaborate with team members to improve IT processes and procedures

- Assist with IT projects and initiatives as assigned

We are looking for a dedicated IT Helpdesk Clerk who is passionate about technology and eager to help our team succeed. If you have a strong technical background and enjoy helping others, we encourage you to apply for this position.

Full-time