IT Helpdesk Technician

Job Description

IT Help Desk Technician

Location: Santa Ana, CA

Pay: $22 - $26 per hour

️ Job Type: Full-time In-Office Permanent

Are you a tech-savvy problem solver who loves helping people? Join Senior Doc as an IT Help Desk Technician and be the go-to expert for troubleshooting and technical support! This is your chance to be part of a dynamic team where your skills will make a real impact every day.Why You'll Love Working With Us:

Competitive pay ($22 - $26 per hour)

Collaborative and supportive team environment

Opportunity to grow and advance your IT career

Hands-on experience with the latest technology

Make a difference by ensuring seamless IT operations for our clientsWhat You'll Do:

Be the first point of contact for clients needing technical support via phone, email, or ticketing system

Diagnose and resolve basic IT issues remotely or escalate as needed

Walk clients through troubleshooting steps with patience and clarity

Set up and manage user accounts, hardware, and software for onboarding and offboarding

Document issues, solutions, and client interactions to improve support processes

Provide helpful guidance on IT products and services

Gather client feedback to help enhance our tech support experienceWhat You Bring to the Table:

Experience in a help desk or customer support role

Strong knowledge of computer systems, mobile devices, and tech products

Problem-solving mindset with a knack for diagnosing and resolving basic technical issues

Excellent communication skills and a customer-first attitude

Ability to multitask in a fast-paced environment

Full-time